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TheWayiPay® Payments – FAQ

 

1. What is TheWayiPay® Payments?
2. How much does TheWayiPay® Payments cost?
3. How do I know if I am eligible to use TheWayiPay® Payments?
4. How do I sign up for TheWayiPay® Payments?
5. Will TheWayiPay® Payments work on my smartphone?
6. How does TheWayiPay® work?
7. How do I send a TheWayiPay® Payment?
8. When can I use TheWayiPay®?
9. Are there payment amount limits?
10. What is the ‘keyword’?
11. How do I get my confirmation request code via text on my mobile phone?
12. When will the recipient receive the payment?

 

1. What is TheWayiPay® Payments?

TheWayiPay® is a secure online person-to-person payment service that allows you to electronically send money to virtually anyone who has an email address and a U.S. bank account.  The recipient confirms the payment by providing the ‘keyword’ and their account information in a safe and confidential transmission.  TheWayiPay® is much easier than digging around for a checkbook, cash, or searching for an envelope and stamps. Payments are convenient, easy, and secure with TheWayiPay®.

• Pay a friend for lunch or movie or whatever.
• Send money to kids in college.
• Give a gift to a family member or friend.
• Pay the babysitter, lawn service, house cleaner, etc.
• Enjoy the convenience of making payments 24 hours a day, even weekends and holidays.
• Payments accepted by the recipient by 2 p.m. CST are processed that business day. Weekend and holiday deposits will be processed the next business day.
• No need to worry about making it to an ATM or making it to the bank during banking center hours.

 

2. How much does TheWayiPay® Payments cost?

The fee for TheWayiPay® is $1.00 per payment. This fee will be charged to you each time you make a payment with TheWayiPay® service.

If a payment is returned or cancelled after processed or proof of payment is requested a $10 fee will be charged.

 

3. How do I know if I am eligible to use TheWayiPay® Payments?

To use TheWayiPay®, you must be a current First American Bank customer with a personal checking account.  Your accounts must be in good standing. 

You must also be enrolled in Online Banking with First American Bank and have access to Online Banking through an internet browser.   

 

4. How do I sign up for TheWayiPay® Payments?

Enrollment is easy!  If you are an existing customer with personal online banking, you will need to add TheWayiPay® option to your online banking screen.  

• Login to your Online Banking account through an internet browser.
• Click on My NetTeller, if you do not already use that for your landing page.
• Click on Configure This Page.  Your widget settings will be displayed.
• The widget you need is TheWayiPay.  Click to add TheWayiPay to your widget settings.
• You can also configure the order that your widget appears by clicking on the widget and dragging it up or down in the list.
• Save the changes to exit.
• Click on Click Here on the TheWayiPay widget and follow the prompts to set up your profile.
• Then you are ready to make your first payment!

If you do not have Online Banking, enroll now by contacting our friendly customer service department at 405.-579-7000 or 800-522-1262.

During and after enrollment, please check your email account to make sure your TheWayiPay® notifications reach your inbox (and are not blocked or sent to your “junk mail” folder).  Otherwise, you may not be able to complete enrollment and start receiving notifications about your TheWayiPay® activity.

 

5. Will TheWayiPay® Payments work on my smartphone?

Once you have signed up for TheWayiPay® Payments, you can access Online Banking through your browser on your smartphone; and then select the TheWayiPay widget.

The display on smaller smartphones (i.e. iPhone®) may hinder complete use of all functions of TheWayiPay®.

 

6. How does TheWayiPay® work?

Upon enrollment, TheWayiPay® allows you to send payments to virtually anyone with an email address and a U.S. bank account. 

Payees are added by creating a new payee and then going through a safe and secure payee enrollment process.  You will be required to enter their name and email address, as well as a short confirmation code before a new payee can receive payments.  New payees are required to follow a secure link from an email that will be sent to the email address provided requiring them to enter a security phrase that you will create and provide them to confirm their authority to receive payments, and then to enter their account information for the account for which they would like to receive payment.  Once the new payee is added all you will have to do is enter the payee’s name in the new payment field for future payments.

 

7. How do I send a TheWayiPay® Payment?

To make a TheWayiPay® Payment to a payee for the first time, follow these steps:

1. Login to Online Banking. Select ‘My NetTeller’.
2. Click on the ‘TheWayiPay’ widget.
3. Fill in name and email address of the person you want to pay (payee).
4. Fill in the dollar amount of the payment.
5. Select the process date.
6. Enter the Keyword (A special word that only you and your payee will know.  Your payee will need this word to complete the transaction.)
7. Select the delivery method to receive your request code.
8. Input your request code.
9. Add a personal note (optional).
10. Click Send Money

What’s next? The payee will receive an email to inform them of a pending payment from you. The transaction will complete when the process date is met and the payee submits their deposit account information. The payee will need the keyword you created to complete their half of this first time payment process. Be sure to share the keyword in secure manner.

To make a TheWayiPay® Payment to a payee that is already set up, follow these steps:

1. Login to Online Banking. Select ‘My NetTeller’.
2. Click on the ‘TheWayiPay’ widget.
3. Type the name of the payee and enter. Their email address should fill in.
4. Fill in the dollar amount of the payment.
5. Select the process date.
6. Add a personal note (optional).
7. Click Send Money

That’s it! Your payment will process on the date indicated. 

You can also review and watch the progress of your TheWayiPay payments for 30 days by selecting “My Account” inside the “SendMoney” widget.   

 

8. When can I use TheWayiPay®?

You can use TheWayiPay® 24 hours a day, including weekends and holidays.

 

9. Are there payment amount limits?

Yes, limits apply as follows:

TheWayiPay® Payments will generally have the following limits when using the service:

• Per Payment – $2,500; or
• Not to exceed $2,500 Per Day

Lower limits may apply. You may request higher limits by calling our friendly customer service representatives at 405-579-7000 or 800-522-1262.

 

10. What is the ‘keyword’?

The ‘keyword’ is a special word that only you and your payee will know. You will input the ‘keyword’ when you set up a TheWayiPay® payment. Your payee will need this word to complete the transaction.

 

11. How do I get my confirmation request code via text on my mobile phone?

1. Log in to Online Banking.
2. Click on the ‘TheWayiPay’ widget.
3. Click on ‘My Account’.
4. Click ‘Edit’.
5. Answer your security question.
6. Edit Mobile address.
7. Select your Service Provider
8. In ‘Mobile address’ box type your mobile phone number including area code without dashes.
9. Click Submit

 

12. When will the recipient receive the payment?

TheWayiPay uses the ACH network to send money to the recipient. Payments can take up to 3 business days for new payees. New payee setup is a one-time occurrence so subsequent payments often take less time. The sender will typically see the funds withdrawn from their account one business day before they are deposited into the account of the recipient. Remember, for the fastest service, input your payment by the 2pm CST cutoff time.