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WE VALUE OUR PEOPLE AND INVEST IN THEIR FUTURE

Responsible Employment

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Our employees are one of our strongest assets and ensuring their wellbeing is of pivotal importance. We offer a range of tools and services to our employees to maintain their physical, mental and financial wellbeing.

As an organisation, we always champion diversity, the appointment of our first female group CEO is testament to that. We work hard to build a workforce that reflects the communities, countries we operate in and that reflects the diversity of our customers, while creating a safe and inclusive environment that is based on collaboration, respect and fairness.

We believe in attracting, retaining and building our people's strengths and abilities to empower them to be strong ambassadors for FAB. We recognise and value the importance of our employees for the success and sustainability of our business. We regularly capture their feedback through surveys to understand what is important to our employees. Recognition also plays an important role in creating a positive culture, our annual Gold Awards and Stars in a Box programme provides opportunities for employees to be awarded for their outstanding efforts.


FAB Cares


Our FAB Cares programme was launched in 2020. The programme aims to improve the wellbeing of our colleagues and their family members. Within FAB Cares is our Employee Wellbeing Programme (EWP). We developed the EWP in partnership with ICAS, a leading global provider of employee assistance programmes. The EWP provides numerous forms of confidential support to help employees with problems such as stress/ anxiety, depression, conflict and trauma.



We also conducted a survey in 2020 to gauge employees experience with our response to COVID-19. Our results were encouraging, with a NPS of +65, which was above the market trends. Our employees reported that they were happy with the consistent communication around COVID-19 and that they were continuing to receive a good level of support.


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Diversity and Inclusion

Women in Leadership

We are proud to be corporate partners of the Pathway20 initiative by Aurora50. Aurora50 is a homegrown social enterprise that works on solutions to global problems. The Pathway20 initiative aims to support an increase female representation on UAE boards. Participants of the programme are exposed to workshops and training, executive coaching, mentorship, and hands-on board experience.

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Talent & Attraction

Launchpad

We aspire to be an employer of choice and attract the very best talent. We receive hundreds of job applicants for every opening and it can be challenging to identify real talent from within the crowd. Launchpad was one such solution where we introduced a digital interview platform to replace the traditional profiling interview. Since then, we have completed some 2,000 virtual and automated interviews in 2020, resulting in 248 people being shortlisted for next round interviews with the Hiring Manager. The candidate feedback has also been highly positive. 86% of candidates rate the video interview process as excellent with many providing direct feedback on the process as being efficient and unique.

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an industry-leading feature

Talent Marketplace Initiative for 2021

To nurture career growth and future proof our business, and our people, we took action towards the end of 2020 to create the FAB Talent Marketplace, which will be launched in 2021.

Read more

Learning & Development


Our learning & development (L&D) strategy is based on business outcomes, strategic directives, benchmarks and identified needs in the organisation. Our approach ensures that the necessary behavioral changes are implemented to improve performance.


L&D interventions we took in 2020

The Customer First (CF) Educational stream

The Relationship Manager Certification programme

The Branch Manager Professional Certification programme

DigiFlex- trainings on Design Thinking, Cloud and Agile

ACAMS (Certified Anti-Money Laundering Specialist) and ICA (Certification in Compliance) Certification programmes

Discovery Programme - to enhance leadership skills


Training Hours

Total training hours are provided in the table below, note there was a drop in total training (in-person and virtual training) in 2020 due to the pandemic. However around 41,000 hours of eLearning training was delivered in 2020, which in total adds up to 118,500 hours. The shift to e-learning was partly due to the pandemic and partly arising from our strategy to provide capability at the point of work using eLearning tools. As a result, this helps to reduce the time employees are away from work and also provides a more engaging and personalised learning experience.


Training 2018 2019 2020
Total training delivered (days*) 17,372.25 16,652.39 1,1069
Total training delivered (hours) 121,605.78 116,566.75 77,483.44
Average training per employee (days)** 2.591 1.984 1.624
Senior management employees 1.295 2.588 2.735
Middle management employees 2.212 2.362 2.584
Non-management employees 1.836 1.905 1.111
Number of e-learning training hours delivered Not Tracked Not Tracked 40,988.28
* 1 training day is equivalent to 7 training hours
** Average training hours/days are calculated based on number of people trained, not total employee numbers.
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First Abu Dhabi Bank

First Abu Dhabi Bank P.J.S.C

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