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Frequently Asked Questions

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What is the password to view my account e-statement attachment?

Your e-statement password is made up of the last four digits of your account number. 101XXXXX1234 followed by the day and month of your date of birth 01-02-1989 (DDMM). When you are prompted for pasword, the 8-digit password to be entered: 12340102.

How do I change or update my new mobile number or my email address in my bank records?

You can update your mobile number or email address through:
  • FAB Mobile - From the Home Page, go to 'Personal Profile' and tap 'Personal Details' to edit your information.
  • Online Banking - Select 'Services', go to 'Other Services' and click on 'Update Mobile Number'.
  • Telephone banking (IVR) - Call 600 52 5500 (within UAE) | +9712 6811511 (outside UAE).
    Select the language option, press 2 (Credit Cards) and press 7 (Mobile Number Change) OR select the language option, press 3 (Accounts and Loans) and press 4 (Mobile Number Change).
  • FAB branch - Ask our representative at your nearest branch. You'll find the complete list here.

How do I update my Emirates ID in the bank records?

You can update your Emirates ID through:
  • FAB Mobile - From the Home Page, go to Personal Profile and tap 'Personal Details' to update Emirates ID information. Upload your new documents using the 'Documents' tab.
  • Online Banking - Select Profile name, and under personal details, update Emirates ID information. Upload your new documents using the 'Documents' tab.
  • SMS - SMS 'EMID {space } your Emirates ID number' to 2121. e.g. EMID 784198212345670

How do I update my Passport/ Visa details in my bank records?

You can update your Passport or Visa information through:
  • FAB Mobile - From the Home Page, go to 'Personal Profile' and under 'Documents', select 'Add a New Document'. Tap 'Passport' from the drop down menu and upload your document. You can do the same for the Visa.
  • Online Banking - Click on your Profile name and select 'My Documents'. From here, select 'Add New Document', choose 'Passport' from the drop down menu and upload the document. You can do the same for the Visa.
  • FAB branch - Ask our representative at your nearest branch. You'll find the complete list here.

How do I get my IBAN details?

You can get your IBAN number through:
  • FAB website - Use our IBAN Generator tool.
  • FAB Mobile - Find your IBAN number under your account details on the Home Page.
  • SMS - SMS 'IBAN {space} last 4 digits of your account number' to 2121 from your registered mobile number.

How do I access/view/download my credit card e-statement?

You can download e-statements that are 12 months old through:
  • FAB Mobile - Go to the 'Cards' tab, select the card and scroll down to 'Download E-statements' tab.
  • Online Banking - Select 'Credit Cards', then select the card and click on 'Download Statement' tab.
For statements older than 12 months, please visit your nearest branch.

What is the password to view my credit card e-statement attachment?

The password for your credit card e-statement is your year of birth - 1989 followed by the last four digits of your registered mobile number - 050-1234567 (DDMM). When you are prompted for password, the 8-digit password to be entered: 19894567.

My debit card/credit card will soon expire. How do I get my renewal card?

Your debit or credit card will be renewed and delivered by courier before your current card expires.

If your card has expired and you haven't received the renewal card, please call our 24-hour Contact Centre: 600 52 5500 (within UAE), +971 2 681 1511 (outside UAE).

How do I change or update my new mobile number or my email address in my bank records?

You can update your mobile number or email address through:
  • FAB Mobile - From the Home Page, go to 'Personal Profile' and tap 'Personal Details' to edit your information.
  • Online Banking - Select 'Services', go to 'Other Services' and click on 'Update Mobile Number'.
  • Telephone banking (IVR) - Call 600 52 5500 (within UAE) | +971 2 681 1511 (outside UAE).
    Select the language option, press 2 (Credit Cards) and press 7 (Mobile Number Change) OR select the language option, press 3 (Accounts and Loans) and press 4 (Mobile Number Change).
  • FAB branch - Ask our representative at your nearest branch. You'll find the complete list here.

How do I update my Emirates ID in the bank records?

You can update your Emirates ID through:
  • FAB Mobile - From the Home Page, go to Personal Profile and tap 'Personal Details' to update Emirates ID information. Upload your new documents using the 'Documents' tab.
  • Online Banking - Select Profile name, and under personal details, update Emirates ID information. Upload your new documents using the 'Documents' tab.
  • SMS - SMS EMID {space} your Emirates ID number to 2121. e.g. EMID 784198212345670

How do I update my Passport/ Visa details in my bank records?

You can update your Passport or Visa information through:
  • FAB Mobile - From the Home Page, go to 'Personal Profile' and under 'Documents', select 'Add a New Document'. Tap 'Passport' from the drop down menu and upload your document. You can do the same for the Visa.
  • Online Banking - Click on your Profile name and select 'My Documents'. From here, select 'Add New Document', choose 'Passport' from the drop down menu and upload the document. You can do the same for the Visa.
  • FAB branch - Ask our representative at your nearest branch. You'll find the complete list here.

How do I apply for Balance Transfer on my FAB Credit Card?

You can apply for Balance Transfer through:
  • FAB Mobile - From the Home Page, select the 'Cards' tab , and scroll down to option 'Balance Transfer'.
  • Online Banking - From the main page, select 'Services' tab under Credit Cards, and then select option 'Balance Transfer'.

How do I block my credit card/debit card?

In case your card is lost, stolen or misused, here's how you can block it immediately:
  • 24-hour Contact Centre - Call 600 52 5500 (within UAE), +971 2 681 1511 (outside UAE).
  • FAB Mobile - Go to the 'Cards' tab and select option 'Block & Replace' from the menu.
  • Online Banking - Select 'Credit Cards' and select option 'Block Credit Card' below the card details.

How can I cancel my credit card?

To cancel your FAB credit card:
  • Clear the total outstanding /unbilled interest due on your credit card.
  • Next, contact our 24-hour Contact Centre on 600 52 5500 (within UAE), +971 2 681 1511 (outside UAE) and request the cancellation.

How can I raise a dispute on my credit card/debit card transaction/s?

To raise a dispute, download and complete the form and email it to us here.
Note:
1. Complete all information on the form including the dispute reason.
2. You can dispute the transaction within 60 days from the transaction date.

How do I apply for an Easy payment instalment plan on purchase/s transaction made on my FAB Credit Card?

You can apply for an Easy Payment Plan through:
  • FAB Mobile - From the Home Page, go to the 'Cards' tab and select option 'Easy Payment Plan'.
  • Online Banking - Select your card under 'Credit Cards' tab, then go to the transaction list and select option 'Convert Now' for eligible transactions.

How do I apply for Quick Cash service on my FAB Credit Card?

You can apply for our Quick Cash service through:
  • FAB Mobile: From the Home Page, select 'Cards' tab and scroll down to 'Quick Cash' tab.
  • Online Banking: Select 'Services' and under 'Credit Cards', click on 'Quick Cash' tab.

Where do I find the Rewards Redemption Catalogue for my FAB Credit Card?

You can find the FAB First Rewards – Partners Catalogue on our website.

How can I apply for a FAB product? (Account/Card/Loan)

You can easily sign up for FAB products on:

How do I check the status of my Liability Letter/Clearance Letter request?

It usually takes up to seven working days for a liability letter and up to five working days for a clearance letter.

To check the status of your liability letter/clearance letter, please call our 24-hour Contact Centre with your Service Request number - 600 52 5500 (within UAE), +971 2 681 1511 (outside UAE).

How can I receive support for my Payit account?

Our team will be happy to assist you with any enquiries or requests related to your Payit Account. Please write to payitsupport@payit.ae.

What is the SWIFT code for FAB?

The SWIFT code for the bank is NBADAEAAXXX.

My FAB Mobile App is locked and I am unable to log in. How can I unlock my FAB Mobile App?

Please use 'Forgot PIN' option available on the FAB Mobile App log in screen and follow the steps to unlock your Mobile Banking access instantly.

Please ensure your correct email ID and Mobile Number is updated in the bank records.

How do I report any fraudulent or suspicious account activity?

Please call our 24-hour contact centre at 600 52 5500 immediately to report any fraudulent or suspicious activity on your account or card.

If you can't find the answer to your question or have other queries, please call our 24-hour Contact Centre on 600 52 5500 (within the UAE), +971 2 681 1511 (outside the UAE), or write to us here.
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First Abu Dhabi Bank P.J.S.C

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