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Frequently Asked Questions

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What is the password to open my account e-statement attachment?

The password for your account e-statement is the last four digits of your account number followed by your date of birth (DDMM format).

E.g. If the last four digits of your account number are 1234 and your date of birth is 1 February 1999, then your password will be 12340102.

How do I change or update my new mobile number or my email address in my bank records?

You can update your mobile number via the FAB Mobile app, Internet Banking or IVR (telephone banking).

On the FAB Mobile app, from the Home Page, go to 'Personal Profile' and select the 'Personal Details' tab. You can then edit your personal details e.g. phone number or email address.

On the Internet Banking main page, select 'Services' opion -> select 'Other Services' tab -> Select 'Update Mobile Number' option.

On IVR (telephone banking), select language option -> press 2 for Credit Cards -> press 7 for Mobile Number Change OR select language option -> press 3 for Accounts and Loans -> press 4 for Mobile Number Change.

To use our IVR (telephone banking) option, you may call our 24-hour Contact Centre on 600 52 5500 (within the UAE) or +971 2 681 1511 (outside the UAE)

Alternatively, you can visit any of the nearest branches listed on the website and our customer service representative would be happy to assist you.

How do I update my Emirates ID in the bank records?

You can update your Emirates ID via the FAB Mobile app or Internet Banking or SMS.

On the FAB Mobile app, from the Home Page, go to Personal Profile and select 'Personal Details'. You can then edit your personal details e.g. Emirates ID and expiry date. Under the 'Documents' tab, you can upload documents supporting the change.

On the Internet Banking main page, select Profile name. Under personal details, edit details required e.g. Emirates ID Number and expiry date. Select the 'Documents' tab to upload documents supporting the change.

You can also send an SMS to 2121 as EMID (space) EID Number, e.g. EMID 784198212345674 25052019.

How do I update my Passport/ Visa details in my bank records?

You can update your Passport or Visa details via the FAB Mobile app or Internet Banking.

On the FAB Mobile app, from the Home Page, go to 'Personal Profile' and select the 'Documents' tab. Select 'Add a New Document', select 'Passport' from the drop down menu and upload the document. You can do the same for the Visa document.

On the Internet Banking main page, click on your Profile name-> select 'My Documents' tab-> select 'Add New Document' -> select 'Passport' from the drop down menu and upload the document. You can do the same for the Visa document.

Alternatively, you may visit any of the nearest branches listed on the website and our customer service representative would be happy to assist you.

How do I get my IBAN details?

You can get your IBAN by using our IBAN Generator tool.

You can also login to the FAB Mobile app and find your IBAN under your accounts details on the homepage.

Alternately, you can send an SMS “IBAN last four digits of account number” to 2121 from your registered mobile number.

How do I access/view/download my credit card e-statement?

You can download statements for the last 12 months via the FAB Mobile app or through Internet Banking. For statements older than 12 months, please visit our nearest branch.

On the FAB Mobile app, go to the 'Cards' tab and scroll to 'Download E-statements'.

On Internet Banking, select 'Credit Cards' -> select the card -> select 'Download Statement'.

What is the password to open my credit card e-statement attachment?

The password for your credit card e-statement is your year of birth, followed by the last four digits of your registered mobile number.

E.g. if your year of birth is 1980 and your mobile number is 050-1234567, then your password is 19804567.

My debit card/credit card will soon expire. How do I get my renewal card?

Your debit or credit card will be renewed and delivered via courier before your current card expires.

If your card has already expired and you are still waiting for the renewal card, please contact our 24-hour Contact Centre on 600 52 5500 (within the UAE) or +971 2 681 1511 (outside the UAE).

How do I change or update my new mobile number or my email address in my bank records?

You can update your mobile number via the FAB Mobile app, Internet Banking or IVR (telephone banking).

On the FAB Mobile app, from the Home Page, go to 'Personal Profile' and select the 'Personal Details' tab. You can then edit your personal details e.g. phone number or email address.

On the Internet Banking main page, select 'Services' opion -> select 'Other Services' tab -> Select 'Update Mobile Number' option.

On IVR (telephone banking), select language option -> press 2 for Credit Cards -> press 7 for Mobile Number Change OR select language option -> press 3 for Accounts and Loans -> press 4 for Mobile Number Change.

To use our IVR (telephone banking) option, you may call our 24-hour Contact Centre on 600 52 5500 (within the UAE) or +971 2 681 1511 (outside the UAE).

Alternatively, you can visit any of the nearest branches listed on the website and our customer service representative would be happy to assist you.

How do I update my Emirates ID in the bank records?

You can update your Emirates ID via the FAB Mobile app or Internet Banking or SMS.

On the FAB Mobile app, from the Home Page, go to Personal Profile and select 'Personal Details'. You can then edit your personal details e.g. Emirates ID and expiry date. Under the 'Documents' tab, you can upload documents supporting the change.

On the Internet Banking main page, select Profile name. Under personal details, edit details required e.g. Emirates ID Number and expiry date. Select the 'Documents' tab to upload documents supporting the change.

You can also send an SMS to 2121 as EMID (space) EID NUmber, e.g. EMID 784198212345674 25052019.

How do I update my Passport/ Visa details in my bank records?

You can update your Passport or Visa details via the FAB Mobile app or Internet Banking.

On the FAB Mobile app, from the Home Page, go to 'Personal Profile' and select the 'Documents' tab. Select 'Add a New Document', select 'Passport' from the drop down menu and upload the document. You can do the same for the Visa document.

On the Internet Banking main page, click on your Profile name-> select 'My Documents' tab-> select 'Add New Document' -> select 'Passport' from the drop down menu and upload the document. You can do the same for the Visa document.

Alternatively, you may visit any of the nearest branches listed on the website and our customer service representative would be happy to assist you.

How do I apply for Balance Transfer on my FAB Credit Card?

You can apply for our Balance Transfer on the FAB Mobile app or through our Internet Banking.

From the homepage of the FAB Mobile app, select the 'Cards' tab , and scroll to 'Balance Transfer'.

On the Internet Banking main page select 'Services' option under Credit Cards, and then select 'Balance Transfer'.

How do I block my credit card/debit card?

In case your card is lost, stolen or misused, please call us immediately to block your card on our 24-hour Contact Centre - 600 52 5500 (within the UAE) or +971 2 681 1511 (outside the UAE).

You can also block your card via our FAB Mobile app or through Internet Banking.

On the FAB Mobile app, go to the 'Cards' tab and select 'Block & Replace' from the menu of services.

On Internet Banking, select 'Credit Cards' and select 'Block Credit Card' below the card details.

How can I cancel my credit card?

In order to cancel your FAB credit card, you will first need to clear the total outstanding due/unbilled interest due on your credit card. After this, you can contact our 24-hour Contact Centre on 600 52 5500 (within the UAE) or +971 2 681 1511 (outside the UAE) and request the cancellation.

How can I raise a dispute on my credit card/debit card transaction/s?

To raise a dispute, please download and complete this form and email it to us here.
Note: Please makes sure you complete all information on the form including the dispute reason. Please note the transaction can be disputed within 60 days from the transaction date.

How do I apply for an Easy payment instalment plan on purchase/s transaction made on my FAB Credit Card?

You can apply for our Easy Payment Plan via the FAB Mobile app or through Internet Banking.

From the homepage of the FAB Mobile app, go to the 'Cards' tab and select 'Easy Payment Plan'.

On Internet Banking, select 'Credit Cards' -> select the card -> go to the transaction list -> select 'Convert Now' for eligible transactions.

How do I apply for Quick Cash service on my FAB Credit Card?

You can apply for our Quick Cash service on the FAB Mobile app or through Internet Banking.

From the homepage of the FAB Mobile app, select the 'Cards' tab and scroll down to 'Quick Cash'.

On the Internet Banking main page select 'Services' option -> Under Credit Cards, select 'Quick Cash'.

Where do I find the Rewards Redemption Catalogue for my FAB Credit Card?

You can find the FAB First Rewards – Partners Catalogue on our website.

How can I apply for a FAB product? (Account/Card/Loan)

Thank you for your interest in FAB. Please visit our website where you can easily apply for one of our products:

How do I check the status of my Liability Letter/Clearance Letter request?

The estimated processing time for a liability letter is seven working days and clearance letter is five working days.

If you have already applied for a liability letter/clearance letter, please contact our 24-hour Contact Centre on 600 52 5500 (within the UAE) or +971 2 681 1511 (outside the UAE) with your Service Request number, so that we can assist you further.

How can I receive support for my Payit account?

Our team will be happy to assist you with any enquiries or requests related to your Payit Account. Please write to payitsupport@payit.ae.

What is the SWIFT code for FAB?

The SWIFT code for the bank is NBADAEAAXXX.

If you can't find the answer to your question or have other queries, please call our 24-hour Contact Centre on 600 52 5500 (within the UAE), +971 2 681 1511 (outside the UAE), or write to us here.
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