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eDirham Al Haslah Cards

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eDirham Al Haslah Card Redemptions

In case of a cash redemption request for your Al Haslah eDirham Card, please visit any FAB branch with the following documents:

Blue, Red, Green and Gold Individuals:

  • Your valid Emirates ID Card, or valid original passport (non-residence)
  • Physical eDirham Al Haslah Card

Gold and Silver corporate cards:

  • Valid Emirates ID Card
  • Physical eDirham Al Haslah Card
  • Company letter authorising the redemption of the balance along with the eDirham Al Haslah Cardholder

The cardholder/authorised person will have to visit the FAB branch along with the original card and authorisation letter, with the same request communicated on his/her company letterhead, which should also be signed and stamped.

Note: If your eDirham Al Haslah Card is lost, please contact FAB’s customer call centre: 600 500 201 and follow the instructions given by your FAB agent.

Redemption fees are AED 10.


eDirham Al Haslah Card Disputes

In case of a dispute, please follow the below steps:

1- Download dispute form from here

2- All mandating information in the form should be filled and signed.

3- Once filled please send the form to atyourservice@bankfab.com with your eDirham card ID number in the email subject.

Customer Service

600525500

International

+971(2)6811511

eDirham Service

600500201

International

+971(2)4996125

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