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The wellbeing of our customers and employees is a top priority for FAB, and we are closely monitoring the latest advice on the COVID-19 coronavirus outbreak. We are revising our operations as necessary in response to the evolving situation to ensure people’s safety. Maintaining the same high levels of service our customers expect is important to us, as we continue to update our response in line with additional guidance from the relevant authorities.


Last Update: 3:00 PM, Thursday 2 April 2020


In line with directives from Mohamed bin Zayed

17 financial initiatives for individuals and SMEs

André Sayegh, Group Chief Executive Officer, First Abu Dhabi Bank (FAB), said:“The UAE has shown exceptional leadership in its decisive actions to support the community and businesses during this time, sharing its collective strength and compassion in the way it is responding to the challenges affecting our world.

FAB is honoured to work in tandem with other banks to deliver support and provide added certainty to individuals and businesses across the emirates. We recognise that all customers have different needs during this difficult time and this comprehensive package truly supports economic stability and builds on earlier initiatives by FAB. In coordination with the emirates authorities, FAB will continue to provide meaningful support to individuals and SMEs over the coming months. We are all affected by these unprecedented circumstances, and we must all work together to grow stronger.”


Managing your money

We know you may be worried about being impacted financially due to coronavirus (COVID-19), and we want to support you.

We kindly ask you to minimise visits to the branches where possible, and to use alternative banking channels.


BANKING AT HOME

FAB Mobile Banking App and Online Banking are available 24/7 – you can use these wherever you are!


BRANCH SERVICES

Check for branch service updates. Some of our smaller branches / cash shops opening times may vary.


CONTACTLESS PAYMENTS

Using contactless payment methods instead of cash is a way of avoiding the kind of contact that can spread the coronavirus.


TIPS

Prepare and prevent for more peace of mind by making sure you’re well prepared.


FAB Mobile Banking App

Manage your money quicker and easily, from wherever you are, whenever you want.
  • Instantly open a FAB One account with just your Emirates ID
  • Make utility payments and setup automatic payment instructions
  • Requesting a new cheque book

Online Banking

The new online banking service provides you with a wide range of features, including
  • Seeing all of your accounts in one view
  • Converting credit card transactions into an easy re-payment plan
  • Instant processing of your credit card balance transfers and quick cash requests

Unlock Account / Forgot Password?

If you’ve forgotten your credentials, you should be able to retrieve them in a few simple steps for both personal and business accounts.

To reset your password, please start by entering either your online banking user ID, customer identification number, your credit or debit card number.

Need cash?

Use our ATM finder to find your nearest cash machine.

We encourage you to make cash withdrawals through ATMs wherever possible, where no fees will be incurred until 17 April 2020. Cash deposits will only be made through ATMs, with no coins allowed until further notice.


Updates on branch services

In line with the measures we are taking in response to the COVID-19 coronavirus, we have discontinued a number of banking services in our branches and contact centres, listed in the table. However, you can continue to access these services through the mobile app and online banking portal

 

Branch services operating hours

FAB Islamic Branches services operating hours

Elite & Private Banking Centres operating hours


Discontinued services in branches and contact centres but available online
Funds transfers within the UAE (within FAB and to other banks)
Funds transfers to non-UAE banks
Activating a new card
Updating your email address
Updating your mobile phone number
Updating your Emirates ID details
Requesting a new cheque book
Downloading an e-statement

Using contactless payment methods instead of cash is a great way of avoiding contact that can spread the coronavirus. Most places let you use contactless payments, which means you don’t have to touch the payment terminal or exchange cash. Use any of our debit or credit cards for contactless payment or simple set up contactless payment on your mobile.

Mobile Payments

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Worried about your finances?

If you’re worried that coronavirus will affect your finances, or you’re already experiencing some difficulties, please call our customer service team on 600 525 500.

Worried about your business?

If you’re a FAB Business Banking client and have been affected by the coronavirus (COVID-19) outbreak, please call our dedicated helpline on 600 52 2235.

Beware of fraud

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about coronavirus claiming to be from your bank. Remember, we will never ask you for your confidential information such as user IDs, PINs or passwords.

Missed a payment?

If you’ve missed a loan payment, we’ll contact you soon to discuss your options. But if you would like to speak to us in the meantime, please call 600 52 5500 . Lines are open every day from 7am to 11pm.

Latest Press Releases

Breaking news, statements and reactions from sources around the world. Read the latest announcements about COVID-19 and advice for your situation. Find out how we are monitoring and responding to the outbreak.

Where can I find out more about the coronavirus?

The World Health Organisation (WHO) and your local health authorities are the best sources for the latest medical information about the outbreak.

UAE Ministry of Health and Prevention

The Ministry of Health and Prevention is offering a COVID-19 virtual doctor to guide you through the Coronavirus Assessment Tool. This is not a substitute for professional medical advice, diagnosis or treatment.

Customer Service

600525500

International

+971(2)6811511

Ratibi Service

600522298

International

+971(2)4996279

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First Abu Dhabi Bank

First Abu Dhabi Bank P.J.S.C

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