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  • ae UAE

In line with the measures we are taking in response to the COVID-19 coronavirus, we have discontinued a number of banking services in our branches and contact centres. However, you can continue to access these services through the mobile app and online banking portal.

Services available on the mobile app and online:

  • Funds transfers within the UAE (within FAB and to other banks)
  • Funds transfers to non-UAE banks
  • Activating a new card
  • Updating your email address
  • Updating your mobile phone number
  • Updating your Emirates ID details
  • Requesting a new cheque book
  • Downloading an e-statement

We encourage you to make cash withdrawals through ATMs wherever possible, where no fees will be incurred until 30 June 2020. Cash deposits will only be made through ATMs, with no coins allowed until further notice.

Find the nearest cash machine


Last Update: 9:00 AM, Thursday 23 July 2020


Branch Name Branch Location Working Hours
ADAT Branch Abu Dhabi Temporarily Closed
ADIA Cash Office Abu Dhabi Temporarily Closed
ADNOC Cash Office Abu Dhabi Temporarily Closed
Etihad Airways Headquarters Abu Dhabi Temporarily Closed
Liwa TAMM Centre Branch Al Dhafra Region, Abu Dhabi  Temporarily Closed
Al Ain Defence Office Cash Office Al Ain Temporarily Closed
Dubai Parks & Resorts Dubai Temporarily Closed
Dubai Mall Dubai Temporarily Closed
Al Qassimiya Sharjah Temporarily Closed
ADCO Cash Office Abu Dhabi 8 am to 1 pm -  Sun - Thu.
ZADCO Cash Office Abu Dhabi 8 am to 1 pm -  Sun - Thu.
Dalma Mall Abu Dhabi 12 pm to 5 pm -  Sat - Thu.
Emirates Palace Abu Dhabi 10 am to 3 pm -  Sun - Thu.
NPCC Cash Office Abu Dhabi 9 am to 4 pm -  Sun - Thu.
Shams Boutik Mall, Reem Island
"Digital branch"
Abu Dhabi 12 pm to 5 pm -  Sat - Thu.
Marina Mall Abu Dhabi 12 pm to 5 pm -  Sat - Thu.
Abu Dhabi Mall Abu Dhabi 12 pm to 5 pm -  Sat - Thu.
Mushrif Mall Abu Dhabi 12 pm to 5 pm -  Sat - Thu.
Yas Mall Abu Dhabi 12 pm to 5 pm -  Sat - Thu.
Masdar City Institute
"Digital branch"
Abu Dhabi 8 am to 2 pm -  Sun - Thu.
Das Island Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Khalifa City A Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Between the Two Bridges Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
FAB One Tower Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Bateen Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Etihad Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Business Park Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Corniche Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Khubeirah Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Salam Street Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Baniyas Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Shahama Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Sheik Rashid Road Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Musaffah Abu Dhabi 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Madinat Zayed Al Dhafra Region, Abu Dhabi  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Gayathi Al Dhafra Region, Abu Dhabi  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Ruwais Al Dhafra Region, Abu Dhabi  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Delma Island Al Dhafra Region, Abu Dhabi  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Wahat Hili Mall Al Ain 12 pm to 5 pm -  Sat - Thu.
Al Ain Mall Al Ain 12 pm to 5 pm -  Sat - Thu.
Oud Al Toubah Al Ain 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Sweihan Al Ain 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Maqam
"Digital branch"
Al Ain 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Ain New Al Ain 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Ain Civic Centre Al Ain 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Jumeirah Plaza
"Digital branch"
Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Jumeirah Umm Suqeim Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Rolex Tower Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Meadows
"Digital branch"
Dubai 10 am to 3 pm -  Sat - Wed.
10 am to 2 pm Thu
Jebel Ali Dubai 9 am to 2 pm -  Sat - Wed.
9 am to 1 pm Thu
Motor City Dubai 10 am to 3 pm -  Sat - Wed.
10 am to 2 pm Thu
Dubai Health Care City Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Mall of the Emirates Dubai 12 pm to 5 pm -  Sat - Thu.
Mirdiff City Centre Dubai 12 pm to 5 pm -  Sat - Thu.
Deira City Centre Dubai 12 pm to 5 pm -  Sat - Thu.
Nakheel Mall Dubai 12 pm to 5 pm -  Sat - Thu.
Dragon Mart Mall
"Digital branch"
Dubai 12 pm to 5 pm -  Sat - Thu.
Mirdiff Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Abu Baker Al Siddique Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Bur Dubai Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Sheikh Zayed Road Dubai 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Kalba
"Digital branch"
Sharjah  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Dhaid Sharjah 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Madam Sharjah  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Khorfakkan Sharjah  8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Sahara Mall Sharjah 12 pm to 5 pm -  Sat - Thu.
Sharjah Main Sharjah 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Ajman Ajman 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Dibba Fujairah 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Fujairah Main Fujairah 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Ras Al Khaimah Main Ras Al Khaimah 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Al Riffa Ras Al Khaimah 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu
Umm Al Quwain Umm Al Quwain 8 am to 1 pm -  Sat - Wed.
8 am to 12 pm Thu

Branch name Branch Location-Area  Temporarily Closed / New Timing
Branch
Al Majaz Area King Faisal Road
Sharjah 8 am to 1 pm - Sat. to Wed.
8 am to 12 pm - Thu.
Business Centre
Ground Floor, Unit G06 FAB Building Business Park Corniche Al Qurm
Abu Dhabi 8 am to 1 pm - Sat. to Wed.
8 am to 12 pm - Thu.
Branch
Golden Tower Corniche Road
Abu Dhabi 8 am to 1 pm - Sat. to Wed.
8 am to 12 pm - Thu.
Branch
Building of H.H. Sheikh Mohamed Bin Khalifa Bin Zayed Al Nahyan Main Road
Al Ain 8 am to 1 pm - Sat. to Wed.
8 am to 12 pm - Thu.
Branch
Riggat Al Bateen Area Bani Yas Road
Dubai 8 am to 1 pm - Sat. to Wed.
8 am to 12 pm - Thu.
Branch
Al Naeem Mall
Ras Al Khaimah 8 am to 1 pm - Sat. to Wed.
8 am to 12 pm - Thu.

Please note that we have temporarily discontinued cashier services in all our Islamic branches. We recommend using our alternative banking channels including, FAB Mobile Banking app, Online Banking, Cash Deposit Machines and ATMs or visit operating FAB branches for cashier services.

Elite & Private Banking Centre Branch Location-Area  Updated Timings

Al Batin**
Elite Centre

Abu Dhabi

Temporarily Closed

Jumeirah Umm Suqeim**
Elite & Private Banking Centre

Dubai

8 am to 1 pm - Sun. to Wed.
8 am to 12 pm - Thu

Dibba**
Elite Service Desk

Dibba

Temporarily Closed

FAB One Tower*
Elite Centre

Abu Dhabi

8 am to 1:00 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

Al Ain New*
Elite Centre

Al Ain

8 am to 1:00 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

Business Park
Elite Centre

Abu Dhabi

8 am to 1:00 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

Khubeirah
Elite & Private Banking Centre

Abu Dhabi

8 am to 1 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

Salam
Elite Centre

Abu Dhabi

8 am to 1 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

Sheikh Zayed Road
Private Banking Centre

Dubai

8 am to 1:00 pm -  Sun. to Wed.
8 am to 12 pm - Thu.

Sheikh Zayed Road
Elite Service Desk

Dubai

8 am to 1:00 pm -  Sun. to Wed.
8 am to 12 pm - Thu.

Ras Al Khaimah
Elite Centre

Ras Al Khaimah

8 am to 1:00 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

Sharjah
Elite Centre

Sharjah

8 am to 1:00 pm -  Sat. to Wed.
8 am to 12 pm - Thu.

*Al Ain New Elite and FAB One Tower Elite Centre is only open for document drop off
**Al Batin Centre clients are requested to visit Business Park Elite Centre

Worried about your finances?

If you’re worried that coronavirus will affect your finances, or you’re already experiencing some difficulties, please call our customer service team on 600 525 500.

Worried about your business?

If you’re a FAB Business Banking client and have been affected by the coronavirus (COVID-19) outbreak, please call our dedicated helpline on 600 52 2235.

Beware of fraud

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about coronavirus claiming to be from your bank. Remember, we will never ask you for your confidential information such as user IDs, PINs or passwords. For more information on fraud and security, click here.

Missed a payment?

If you’ve missed a loan payment, we’ll contact you soon to discuss your options. But if you would like to speak to us in the meantime, please call 600 52 5500. Lines are open every day from 7am to 11pm.

We are currently experiencing higher call volumes than usual. We encourage you to use the FAB Mobile app and check our FAQs page.

 

 

Customer Service

600525500

International

+971(2)6811511

Ratibi Service

600522298

International

+971(2)4996279

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First Abu Dhabi Bank P.J.S.C

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