Egypt 
- Always provide complete and accurate information when completing any bank form
- Read carefully all the information provided by the bank
- Use the service or product in accordance with the terms and conditions
- Apply for the product or service that best suits your needs
- Report any unknown or suspicious transactions to the bank
- Do not share your bank information with anyone
- Consult the bank in case of financial difficulties
Information Security
Whenever you're visiting our online site, rest assured we’ve got your back.
General Information
- Keep your personal information up to date with the bank
- Be careful when hiring an official agency to complete your financial transactions
- Do not sign incomplete forms
- Review all information that you have registered in forms to ensure that there are no errors
- You are entitled to have your copy of contracts and documents signed by you, and you must keep them in a safe place
- Read the terms and Conditions carefully and ask the bank staff about any unclear items or conditions
- If you encounter any suspicious cases, please call our Contact Center on 19977
Encrypted online banking
Your accounts can be accessed over a 128-bit Secure Sockets Layer (SSL) technology using a browser that supports 128-bit encryption so that the communication cannot be intercepted by anyone over the internet.
Unsuccessful login attempts
Your access to the account will be disabled after successive invalid password attempts, helping us protect your account from password attack mechanisms.
Session timeout
Our systems automatically time out the customer's login sessions after a period of time to protect against misuse. The account can be accessed again only by providing the login details in the default login page.
Firewalls
Our banking systems are secured using state-of-the-art security solutions such as firewalls, intrusion detection systems, intrusion prevention systems and anti-malware systems.
Monitoring
We have robust processes, skilled people and competent service providers who monitor the security of our systems round the clock. We have also implemented additional security form factors like Two Factor Authentication or One Time Password (OTP) for authentication purposes.
When it comes to your offline security, it’s all in your hands.
ATM Security
- Keep your cards safely in a place that’s not accessible to others
- Do not take help from strangers for using the ATM card or handling your cash
- Please do not share your PIN or card with anyone including bank employees, friends or family and make sure to change your PIN regularly
- Don’t throw your ATM receipt away at the ATM location. Instead, shred it into tiny pieces and discard it elsewhere
- Use your body and hand to shield the keypad as you enter the PIN. Be careful of strangers around the ATM who try to engage you in any conversation.
- Change your ATM PIN frequently and memorise it. Do not write it down or carry a printed copy
- Sign the back of your ATM card when you receive it
- Always press the 'Cancel' key and wait for the welcome screen before moving away from the ATM. Do not leave your card in the ATM machine after the transaction
- Check your monthly statements against the ATM transactions to identify any unauthorised transactions
- Do not count the cash outside the ATM location
- Destroy your old ATM card before discarding it, or surrender it to the bank when you receive the new one
- Do not conduct any transaction if you find any unusual device connected to your ATM machine
- Register your mobile number with us to get alerts for your transactions
Credit / Debit Card Security
- Do not use the same PIN number for multiple credit/debit cards
- Do not leave your credit/debit card unattended
- While shopping online, ensure no one is looking while you type the card details
- When using your credit/debit card for shopping make sure that only one credit slip is printed with your charge card
- Make sure your credit/debit card is returned to you after a shopping transaction
- Shred your card statements before you discard them
- Verify all the transactions made against the monthly card statements to find any unauthorised transactions
- Sign the back of your credit/debit cards upon receiving them
- During your absence, authorise a person to collect your monthly statements or notify the bank to not to deliver any statements
- Subscribe for email statements to avoid disclosure of any sensitive information through postal statements
Mobile Security
- Password protect the mobile phone with a limit on successive invalid password attempts
- Always choose a strong password for your mobile
- Immediately contact to your service provider and law enforcement authorities if your mobile is lost or stolen
- Always inform the bank of changes in your mobile number to ensure that SMS notifications are sent to only you
- Never store sensitive information such as credit card details, mobile banking password and user ID in a separate folder on your phone
- While using Bluetooth in public places please be cautious as someone may access your information
Complaints
- Submitted complaints are investigated and processed to ensure the satisfaction of both parties. First Abu Dhabi Bank confirms that it handles each complaint with fairness, integrity and transparency
- You can submit your complaint through our 24 hour contact center at 19977, or by emailing EG.customercare@bankfab.com, or by visiting any of our branches located in Cairo and other governorates
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Submit your complaint to the bank first and if you did not receive any response within 15 working days, then you have the right to escalate to the Central Bank of Egypt
