To start using the soft token
application, you first need to
Token Activation Process:
The bank will send your token details to your registered email address.
The email will contain information about how to activate your token, similar to the below:
Download the soft token application
from your mobile app store
(Application name: Entrust Identity
Insert the following four 4 “fields” of
information needed for the soft
token application either using the
QR code or manually:
c. Serial Number
d. Activation Code
Note: (the above information will
be sent to your registered email address)
Create your personal pin on the soft token
application (you can change your pin at anytime)
A registration code will appear. Either activate
your token by giving the registration code to the
branch or to the call centre by calling 19977.
Note: Keep a record of the registration code (i.e. write it down/take a screenshot) until you visit the branch or contact the call centre to avoid repeating the above steps in case you lose the registration code.
Once the token has been activated, you can simply launch the soft token application to generate the One Time Password (OTP) every time the system requests an OTP.