The Banking Ombudsman Scheme is covered by the RBI directive dated 14 June 2002 for redressal of complaints against banks covered under and on grounds listed in clause 8 of Banking Ombudsman Scheme.

Office of the Banking Ombudsman
For Mumbai, Mumbai suburban and Thane, the office of the Banking Ombudsman is at the following address:
C/o. Reserve Bank of India
4th Floor, RBI Byculla Office Building
Opp. Mumbai Central Railway Station
Byculla, Mumbai – 400 008
Tel: 022 23022028, Fax: 022 23022024

For more details please refer to the RBI website