FAB GIFT City Office
First Abu Dhabi Bank PJSC
Unit No. 801, Flexone Building
15C2, Block 15, Road 1C, Zone 1, GIFT City
Gandhinagar 382 050, Gujarat, India
Working hours for GIFT City
10:00 am to 5 pm Monday to Saturday.
The 2nd and 4th Saturday of the month closed.
Contact
Nirmesh Parkeria
Head of FAB India GIFT City
Complaint Handling and Grievance Redressal
FAB is committed to serving its customers and therefore your feedback and suggestions with respect to its services are of utmost value to us.
In case of any Grievance with the services of the GIFT City branch, Customer may submit a duly signed physical letter at GIFT City office or contact as below:
Level 1 – Complaint Redressal officer (CRO)
garima.thakur@bankfab.com
+ 91 79 4442 1111
Level 2 – Complaint Redressal Appellate Officer (CRAO)
If a complaint is not disposed off within 30 days of acceptance or the complainant is not satisfied with the resolution provided by CRO or if the complaint has been rejected by the CRO, the complainant may file an appeal before the CRAO preferably within 21 days from the receipt of the decision from the CRO
nirmesh.parkeria@bankfab.com
+91 79 4442 1110
Level 3 – Grievance Redressal / International Financial Services Centres Authority (IFSCA)
Where a complainant is not satisfied with the decision of GIFT City branch and has exhausted the appellate mechanism, he may file a complaint before the Authority through email preferably within 21 days from the receipt of the decision from the GIFT City branch to grievance-redressal@ifsca.gov.in