UAE 
eDirham E11 Redemption
In case of a cash redemption request for your eDirham Card, please visit any FAB branch with the following documents:
Hala, Gold & Signature individual cards:
- Your valid Emirates ID Card, or valid original passport (non-residence)
- Physical eDirham Card
Signature corporate cards:
- Valid Emirates ID Card
- Physical eDirham Card
- Company letter authorising the redemption of the balance along with the eDirham Card holder
The card holder/authorised person will have to visit the FAB branch along with the original card and authorisation letter, with the same request communicated on their signed and stamped company letterhead.
Note: If your eDirham Al Haslah Card is lost, please contact FAB’s customer call centre: 600 500 201 and follow the instructions given by your FAB agent.
Redemption fees are AED 25.
eDirham Al Haslah Card Redemptions
In case of a cash redemption request for your Al Haslah eDirham Card, please visit any FAB branch with the following documents:
Blue, Red, Green and Gold Individuals:
- Your valid Emirates ID Card, or valid original passport (non-residence)
- Physical eDirham Al Haslah Card
Gold and Silver corporate cards:
- Valid Emirates ID Card
- Physical eDirham Al Haslah Card
- Company letter authorising the redemption of the balance along with the eDirham Al Haslah Cardholder
The cardholder/authorised person will have to visit the FAB branch along with the original card and authorisation letter, with the same request communicated on his/her company letterhead, which should also be signed and stamped.
Note: If your eDirham Al Haslah Card is lost, please contact FAB’s customer call centre: 600 500 201 and follow the instructions given by your FAB agent.
Redemption fees are AED 10.
