Privacy Policy

Generally, we collect, use, and/or disclose your personal data for the following purposes:

• Processing applications for products and services, effecting payments, transactions and completing instructions or requests
• Providing products and services (including electronic banking services)
• Acting in accordance with your instructions, completing your transactions, or otherwise as necessary to facilitate your interaction with us and/or third parties
• Responding to, processing, and handling your queries, requests, feedback, and suggestions, and to provide customer support
• Assessing customer suitability for products and services
• Credit assessments, including conducting credit checks and setting credit limits
• Establishment, continuation and management of banking relationships and accounts
• Conducting market research and surveys with the aim of improving our products and services, and/or analysis for statistical, profiling, or other purposes for us to design our products and services, understand customer behaviour, preferences, and market trends, and to review, develop, and improve the quality of our products and services
• For marketing purposes and promotions, including without limitation organising promotional events
• For the prevention, detection, investigation and prosecution of crime (including without limitation, money laundering, terrorism, fraud and other financial crime) in any jurisdiction, identity verification, government sanctions screening and due diligence checks, and analysing and managing commercial risks
• To provide media announcements and responses
• To comply with local or foreign law, regulations, voluntary codes, directives, judgements or court orders, agreements between any member of the FAB group and any authority, regulator or enforcement agency's policies, reporting requirements under financial transaction legislation and demands or requests of any authority, regulator, enforcement agency or exchange body
• To seek professional advice, including in connection with any claims, actions, or proceedings, whether ongoing or prospective, including without limitation drafting and reviewing documents, obtaining legal advice, facilitating dispute resolution, and/or protecting, enforcing, exercising or defending legal rights
• Managing and preparing reports on incidents and accidents
• To ensure the safety and security of FAB premises, staff and visitors, including the protection of our facilities and assets.
• Administrative management of invoicing
• Management of data privacy rights exercised by an individual
• Ensuring security of information systems, and consequently preventing, detecting, and avoiding any data breaches, sometimes through cookies
• Monitoring and improving the FAB Websites and its contents including:
1. To analyse the behaviour of Internet users with cookies, in order to optimize and personalize, if necessary, the pages of the FAB websites; and
2. To carry out statistics of visits and use of Bank website with cookies
• Managing our administrative and business operations and complying with internal policies and procedures
• Facilitating business asset transactions (which may include mergers, acquisitions, or asset sales) involving any of the Companies
• Matching any personal data held which relates to you for any of the purposes listed herein
• Any other purpose relating to or reasonably necessary for any of the above

These purposes may apply even if you do not maintain any accounts with us, or have terminated such accounts.

In addition, depending on the nature of our relationship, we may collect, use, or disclose your personal data for the following additional purposes:

• If you submit any application to us as a candidate for employment: (i) conducting interviews; (ii) processing your application which includes pre-recruitment checks involving your qualifications and facilitating interviews; (iii) providing or obtaining employee references and for background screening; (iv) assessing your suitability for the position applied for; (v) processing staff referrals; and/or (vi) any other purposes relating to any of the foregoing
• Any other purpose relating to or reasonably necessary for any of the above

In relation to particular products or services or in your interactions with us, we may specifically notify you of other purposes for which we collect, use and/or disclose your Personal Data. If so, we may collect, use and/or disclose your Personal Data for these purposes as well.

Subject to applicable law, you hereby agree that your personal data may be disclosed for any of the purposes listed in this policy to the following persons (who may be located in Singapore or overseas):

• our group companies, third party service providers, and business partners;
• other banks, credit card companies, financial institutions, and their respective service providers;
• any investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or any debt or asset sale) involving any of the Companies;
• our professional advisors such as our auditors and lawyers;
• relevant government regulators, government ministries, statutory boards or authorities and/or law enforcement agencies, to comply with any directions, laws, rules, guidelines, regulations or schemes issued or administered by any of them;
• external business and charity partners in relation to corporate promotional events; and/or
• any other party to whom you authorise us to disclose your Personal Data to.

These arrangements may involve your personal data being located or transferred in various countries around the world including the United Arab Emirates where FAB has its head office.

You should be aware that different privacy laws may apply in these countries, and the data privacy obligations and rights may differ from any laws that may apply in the country where you are located. FAB Singapore will always strive to adopt the highest standards of privacy protection wherever your personal data is located or transferred.

Our privacy policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

In addition to the above, subject to and in accordance with applicable law, you shall be deemed to have consented to us collecting, using, disclosing and sharing amongst ourselves your personal data, and disclosing such personal data to our service providers and relevant third parties:

• where in response to a request for your personal data in connection with identified purposes, you voluntarily provide such personal data to us for such purpose(s);
• where the collection, use or disclosure of your personal data is reasonably necessary for the conclusion and/or performance of a contract between you and us or any other organisation entered into at your request, which may include recipients of your personal data not indicated in this Policy; or
• where we have brought to your attention our intention to collect, use or disclose your personal data for identified purposes, and you have not taken any action to opt out within the period specified in our notices. For this purpose, you agree that we may provide you such notices via our website, or via other forms of communication (e.g. SMS or email) based on your contact details in our records from time to time.

In addition to and without limiting the consents you have provided in relation to our collection, use, and disclosure of your personal data for the purposes set out elsewhere in this policy, where permitted by applicable law, we may also, in accordance with the requirements thereof, collect, use, and/or disclose your personal data as further detailed below, without your further consent where we meet the requirements imposed by applicable law:

• for our legitimate interests or the legitimate interests of any other person, including but not limited to the purposes expressly set forth in this policy; or
• for improving the FAB Websites, our products, services, processes or business, understanding customer preferences and personalising experiences and recommendations, based on your personal data.

We encourage you to contact us as soon as possible to enable us to update any personal data we have about you. Incomplete or outdated personal data may result in our inability to provide, or delays in providing, you with products and services you have requested, or processing any requests and applications you may have made to us.

To the extent permitted by applicable law, we may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.

The security of your personal data is important to us and FAB has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers, we require that they adhere to the same standards as FAB Singapore. Personal data may be transferred or stored at a location outside of your country of residence. Regardless of where your personal data is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.

The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. Information passing over the Internet may be transmitted internationally (even when the sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than your country of residence. We do not accept responsibility or liability for the confidentiality, security or integrity of your personal information in connection with its transmission over the Internet.

Your personal data may be retained by us for as long as the purpose for which it was collected remains served or until it is no longer necessary for any other legal or business purposes.

After the completion of purpose for which the personal data was collected, and when retention is no longer necessary for legal or business purposes, your personal data will be deleted or securely anonymised.

Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the personal information processed in relation to you.

The rights that you can invoke may include:

1. Right of Access

   You have the right to obtain confirmation from us as to whether personal data concerning you is being processed, and, where that is the case, ask us for copies of your personal data.

   We may charge a reasonable fee for processing a complex or excessive personal information access request, or we may refuse to act on a request where it is manifestly unfounded, repetitive, or would infringe upon the rights and interests of others.

We may charge a reasonable fee for processing a complex or excessive data access request, or we may refuse to act on a request where it is manifestly unfounded, repetitive, or would infringe upon the rights and interests of others.

2. Right to Correction

   You have the right to obtain from FAB without undue delay the correction of inaccurate personal data concerning you.

3. Right to Withdraw Consent/Opt-out

   You can withdraw consent for any processing that we do based on your consent in relation to your personal data. If you withdraw your consent, it will not affect the lawfulness of any processing of your personal data we conducted based on your consent prior to you withdrawing that consent.

   If you believe that your personal data has been collected, used or disclosed in a manner that is inconsistent with the PDPA. Please note that you are entitled to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore, concerning FAB’s compliance with the applicable data protection laws and regulation.

4. Right to Data Portability

   You have the right to transmit to another organisation in a structured, commonly used and machine-readable format, the personal data concerning you that you have provided to FAB, where the processing is based on your consent or on a contract and the processing is carried out by automated means.

FAB operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. We may monitor and record comments and posts made on these channels about FAB so that we can improve our services.

Please note that you must not communicate to FAB through such social media sites the following types of information:

• confidential personal data, including any information regarding your financial situation, bank account details, transactions, etc.;
• sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number; and/or
• excessive, inappropriate, offensive or insulting information towards individuals.

We are not responsible for any information posted on those sites other than information we have posted ourselves and we do not endorse the social media sites themselves or any information posted on them by third parties.