Privacy Policy

Consent

FAB processes your personal data for the performance of the banking contract(s) concluded with you as an individual client or a representative of a corporate client, compliance with applicable legal or regulatory obligations or to provide you with adequate and qualitative products and services and to prevent against any excessive risk.

FAB processes your personal data based on your consent. Personal data requested by FAB is usually necessary for the provision of a service or product to you, or your use of the FAB Website. If it is not provided, FAB may be unable to comply with its legal or regulatory obligations or to provide you with the requested products and services. When providing your data is necessary for the provision of a service or product, FAB will inform you of that and the consequences of failing to provide it.

You have the right to withdraw the consent to the use of your personal data at any time by emailing privacy@bankfab.com/ or sending a request from https://www.bankfab.com/en-ae/dsr. Any such withdrawal of consent will not affect the lawfulness of personal data processing that occurred prior to such withdrawal (for example, if a credit check is run at the start of your contract) or any subsequent processing related to FAB’s business operations.

Access to Personal Data

Your personal data processed by FAB will be kept confidential and will only be accessed on a need-to-know basis or where required by law, regulation or court orders by our employees involved in the provision of the products and services concerned, and third parties such as service providers involved in the provision of our products and services, other financial institutions, financial intermediaries, regulatory and governmental authorities and our professional advisors. FAB notifies you from time to time which third parties may access your personal data, including in information given to you in the context of forms you complete when you apply for our products or services. For more information, please also see section 29 of FAB’s General Terms and Conditions for Accounts.

This privacy policy does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites which we do not operate or control.

Retention of Personal Information

Your personal data processed by FAB are kept in a form which permits your identification for a minimum of 5 years from the end of our business relationship (or closing of your account) or completion of the relevant transaction (if we have no business relationship with you) but no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory or statutory obligations.

At the expiry of such periods, your personal data will be deleted or securely archived to comply with legal retention obligations or in accordance with applicable statutory limitation periods.

Monitoring

To the extent permitted by law, we may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.

Your Rights

Subject to applicable law, regulations and/or banking industry guidelines, you may be entitled to invoke a data subject’s right in relation to your personal data being processed by FAB.

The rights that you can invoke as a data subject may include:

1. Right of Access

   You have the right to obtain from us confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, ask us for copies of your personal information. For any further copies requested, please note that we may charge a reasonable fee based on administrative costs.

2. Right to Rectification

   You have the right to obtain from FAB without undue delay the rectification of inaccurate personal data concerning you.

3. Right to Request Erasure

   Subject to compliance with the applicable mandatory retention periods, you have the right to request from FAB the erasure of personal data concerning you where (a) the personal data is no longer necessary for FAB’s business operations (including offering you the financial services or products) or (b) you withdraw your consent to the processing of your personal data and there is no other ground for the processing.

4. Right to Restriction of Processing

   You have the right to obtain from FAB restriction of processing where one of the following applies:

   • you contest the accuracy of your personal data (in such a case, the restriction will be for a period enabling FAB to verify the accuracy of said data) or the processing is unlawful;
   • FAB no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
   • you object to processing pending the verification whether FAB’s legitimate grounds override those of the data subject.
5. Right to Transfer Data

   You have the right to the transfer of your personal data to another financial institution or financial service provider, upon your request and where the processing is based on your consent.

6. Right to Object to the Processing

   You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. FAB shall no longer process said personal data except where such personal data is required for business operations related to the products or services offered to you.

   Any future withdrawal of consent will not affect the lawfulness of personal data processing prior to such withdrawal (for example, if a credit check is run at the start of your contract) or any subsequent processing related to FAB’s business operations.

   Such right can be exercised at any time where your personal data is processed for direct marketing purposes.

   To invoke your data subject rights, please send an email to FAB’s data protection officer (see contact details above) or sending a request from https://www.bankfab.com/en-ae/dsr.

Security

The security and confidentiality of your personal data is important to us and FAB has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as FAB. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.

Social Media

FAB operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. FAB monitors and records comments and posts made on these channels about FAB in order to improve its products and services.

Please note that you must not communicate to FAB through such social media sites the following types of information:

• confidential personal data, including any information regarding your financial situation, bank account details, transactions, etc.;
• sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number;
• excessive, inappropriate, offensive or insulting information towards individuals.

FAB is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. FAB is only responsible for its own use of the personal data received through such sites.

Personal Data from Other Sources

From time to time, FAB collects data from third party sources, including the Etihad Credit Bureau, the Emirates Integrated Registries Company, the Central Bank of the United Arab Emirates, other banks and financial institutions, your employer, references or any other body as FAB deems appropriate, about your financial and non-financial affairs which may include details of your banking facilities, financial position, income, contact information or other information.