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Fraud & Security
ATTENTION
FAB is an Ambassador of the International Fraud Awareness week, hosted by the Association of Certified Fraud Examiners. To know more, please follow us on our social media pages.
At FAB, protecting our customers from fraud is a key priority and we take pride in our stellar record of doing so. We are always working to keep you safe by adopting global best practices in all we do. Rest assured that as our digital channels become more prevalent, they are matched in levels of security.
Always remember
If you suspect fraudulent activity on your FAB account call our Contact Centre on 600 52 5500 or +971 (2) 681 1511 (outside UAE), email to atyourservice@bankfab.com or visit your nearest branch.
International Fraud Awareness Week
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Contact Centre
If you suspect fraudulent activity on your FAB account call our Contact Centre
| For customers within the UAE | For customers outside of the UAE |
|---|---|
| 600525500 | +971(2)6811511 |
| atyourservice@bankfab.com | |
#SayNoToFraud with FAB: Protect yourself and keep fraudsters locked out
If you receive an OTP for activating Apple Pay, Samsung Pay or Google Pay without having initiated the process, DO NOT PROCEED.
Never approve “UAE Pass” requests from unsolicited calls or messages. Always verify the request carefully before taking any action.
Government organisations, such as the police, Central Bank, will never ask for your credit or debit card information, OTPs, or request you to add new payment beneficiaries via video calls.
If you receive an email about changes to contact or banking information, confirm directly with your business associate before taking any action.
Avoid posting travel details publicly. Report any irregular activity on your phone to your mobile operator immediately to avoid SIM Swap fraud.
Before making any donations, verify the authenticity of the organization to ensure your contribution is going to a genuine cause.
Stay alert for cryptocurrency scams. Only deal with verified and authorised companies for secure investments.
Never disclose your OTP, PIN, CVV, or account/card information to anyone under any circumstance.
Always read OTPs carefully. and in full. Ensure that the amount and merchant name match your intended transaction before proceeding.
Be wary of unsolicited messages asking you to pay a small fee to receive a package. Always verify such requests with the source directly.
Stay safe: Your guide to fraud prevention
In today’s digital world fraudsters are more sophisticated than ever. This booklet is designed to help you recognize common scams, protect your personal and financial information, and take proactive steps to stay secure. Empower yourself with essential tips and tools to safeguard yourself, family, and friends.
Get in touch
Need more help?
Contact us anytime for further assistance or check out our FAQ page for more information.
| For customers within the UAE | For customers outside of the UAE | ||
|---|---|---|---|
 |
600 52 5500 | |
+971 2 681 1511 |