What’s new on FAB Mobile

FAB Mobile is the banking application of First Abu Dhabi Bank, which is compatible with Apple and Android devices. FAB Mobile allows you to securely and seamlessly do your everyday banking from anywhere, and at any time. FAB Mobile supports both English and Arabic languages.

• Apple App Store
• Google Play Store
• Huawei App Gallery

• your Customer Number (that’s sent to your registered email address) or debit card number or credit card number
• a smart phone (iPhone or Android)
• a secure internet connection either Wi-Fi or 3G with data services

You can access all features of FAB Mobile in the latest OS version and the previous two versions for both iOS and Android. Eg. if the latest Android version is 10, FAB Mobile will be compatible with Android 8 and above. You can also check the compatibility of your device on the app store.

At FAB, your security is our foremost concern. We want you to feel confident about transacting anywhere, anytime. That’s why we’ve introduced a state-of-the-art authentication to reduce fraud and ensure you bank safely.

Yes, you can download and register for FAB Mobile on up to three devices.

No, our new secure method of authentication requires you to register to FAB Mobile using your Emirates ID and a video selfie. Once you’re registered, you will need to approve all Online Banking transactions through the FAB Mobile app.

You can download FAB Mobile and use most of the services for free. You will incur costs for certain transfers.

You can call our contact centre immediately on 600525500 (within the UAE) or +971(2)6811511 (internationally).

Go to the FAB Mobile login screen, tap the 'Forgot PIN' option and follow the steps to instantly unlock your mobile banking access.

Yes you can login and access your account and cards if you have Wi-Fi connectivity or are subscribed to roaming data service through your operator.

Yes, all you need is your Emirates ID. Simply download the app, choose the account or credit card you want and sign up. You will need to verify your Emirates ID and go through the security verification. But you can open an account in minutes.

Click here to see the accounts and also the eligibility criteria for the accounts.

If you’re unable to log in or access your account, try updating the app or try again in some time. If the issue persists, get in touch with us.

Yes, you can. Simply tap the Cards tab on your home screen, select the card and tap the ‘Freeze Card’ option.

Yes, you can block and get a replacement card through FAB Mobile. Simply tap ‘Block and Replace’ under Cards tab.

Yes, you can. From the main menu on top right corner of the home screen, tap Edit Profile and choose the ‘Personal Details’ tab. Now, you update your email or mobile number.

Yes, you can. From the main menu on top right corner of the home screen, tap Edit Profile and choose the ‘Documents’ tab. Now, you can upload your updated documents. Your successfully uploaded documents will be processed within 3-4 working days.

Card tokenization is when your card details are securely replaced with a digital version of your card so you can use it on your phone or wearable device.

You will need it when adding your FAB Credit or Debit card to a digital wallet, such as, Apple Pay, Samsung Pay or Google Pay.

The 6 – digit code will be sent to your FAB Mobile app. You can copy and paste the code to complete the process.

No, the code will be available in the FAB Mobile app. Please ensure you have registered and updated the app.