Our new Digital Authentication

As digital transactions are increasing worldwide, so too are the threats from cyberattacks, fraudsters and hackers. By using the world’s most advanced and intelligent authentication, which uses multiple levels of identification, we’re making sure we keep your money and your digital identity secure.

If you’ve registered with your Emirates ID, done a video selfie and set your swipe ONCE, you don’t need to do it again.

If you’re don’t have FAB Mobile or are not registered for mobile banking, we will enable SMS/Email OTP to your registered mobile and email, to allow you to complete your transactions. But we strongly recommend you download our app for safe and secure transactions through the new authentication.

All your account information will remain unchanged. You will now be able to do all your transactions even more seamlessly and securely using our new authentication.

We’ve eliminated the need for SMS and email OTP, which are susceptible to fraud and scams. Our new app-based authorisation puts you firmly in control of your online transactions. When you initiate an online transaction, you will receive an immediate notification on your FAB Mobile app. Tap the notification to approve the online transaction.

If you’re don’t have FAB Mobile or are not registered for mobile banking, we will enable SMS/Email OTP to your registered mobile and email, to allow you to complete your transactions. But we strongly recommend you download our app for safe and secure transactions through the new authentication.

Yes, you will need to turn on notifications for FAB Mobile. This will not only allow you to authorise your online banking transactions, but will also ensure you receive important account related information, alerts, reminders and customised offers.

A liveness check is a highly specialised security feature that captures your biometric details accurately through a video selfie. This means no fraudster can use a photo, video or mask to deceive or bypass facial recognition systems and gain unauthorised access to your accounts or data. You only need to do this ONCE when you register on FAB Mobile for the first time.

To ensure your video selfie is registered effectively, you will be prompted on the screen. But here are certain guidelines to follow:
1- Center your face and look straight ahead
2- Maintain a neutral expression, no smiling
3- Ensure even lighting, no glare or extreme lighting

Online shopping transactions will continue to use OTP for now. But we will let you know as soon as that changes.