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First Abu Dhabi Bank (FAB) - Oman

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About FAB

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Fraud and Security

Fraud & Security

‘FAB is an Ambassador of the International Fraud Awareness week, hosted by the Association of Certified Fraud Examiners. To know more, please follow us on our social media pages.’

At FAB, protecting our customers from fraud is a key priority and we take pride in our stellar record of doing so. We are always working to keep you safe by adopting global best practices in all we do. Rest assured that as our digital channels become more prevalent, they are matched in levels of security.

Always remember

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    Scammers have now started creating fake websites which impersonate legitimate restaurants. Be vigilant when ordering food online.
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    People have reported receiving SMS or emails impersonating reputable organizations with a link to make a payment first to get your order. This is a scam!
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    Never give your card, account or OTP details to anyone who contacts you. Check with the source directly & verify these calls or messages. Be vigilant, be safe.
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    Never reveal sensitive business or personal information on social media platforms. It can be used by fraudsters to gain knowledge about you. Be vigilant, be safe.
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Please direct all fraud related communications to customersupport.oman@bankfab.com / FraudReferralOman@bankfab.com. The team will respond to all e-mails within two working days.

International Fraud Awareness Week

Stay vigilant and always be secure

#StaySecure with FAB and keep fraudsters locked out

Do not click on any link asking to pay a delivery fee related to a courier pending to be delivered. Be vigilant when clicking on food offers or websites.

Do not click on any link asking you to pay a nominal fee in order to receive your pending package, reverify any information with the source directly. Be vigilant when you click on food offers or related websites, if it is too good to be true then it probably it is a scam.

Fraudsters are targeting banking customers as COVID-19 news spreads. FAB will never ask you about private information such as personal or bank account details.

Be wary of any communication that tries to make you act on your emotional impulses. Don’t let fear of COVID-19 control you.

In this time of COVID-19 fraudsters, make sure the anti-malware and anti-virus software on your computer is up to date.

Scammers take advantage of fears surrounding the Coronavirus. They set up websites to sell bogus products and use fake communications to take your money.

Only use trusted sources, such as official websites, for up-to-date, fact-based information about COVID-19.

Together against fraud

At FAB, sophisticated near real-time monitoring technology can recognise suspicious transactions, backed by a dedicated team, who can take quick action as and when required.

If you suspect that you are victim of fraud or want to report any phishing, social engineering or security incident, please contact our Contact Centre on 80007 6076 or write to customersupport.oman@bankfab.com and FraudReferralOman@bankfab.com.

To block your FAB debit or credit card due to debit / credit card related fraud, or in case your FAB debit / credit card is stolen, please report to our Contact Centre on 80007 6076 or write to customersupport.oman@bankfab.com.

Address

Head Office
Muscat, Oman
P.O. Box 303

Working Hours

Sunday to Thursday
8:00 am to 2:00 pm

Talk to us

You can contact us with the contact below

Oman Helpline
800 76076

International Helpline
+968 24 761076

Customer Queries
customersupport.oman@bankfab.com

Customer Complaints
customercomplaints.oman@bankfab.com