General Contact 
ContactKSA@bankfab.com Expect a reply within 24 hours KSA Helpline 
920010695 International Helpline +966 920010695
Global Markets gmbm@bankfab.com Global Transaction Banking tbchannel.support@bankfab.com nbadonline@bankfab.com Global Corporate Finance gcf@bankfab.com
Branch and Office Address
Riyadh
Cayan Group Building
King Fahd Rd - Al Malqa Dist.
Riyadh 13524 Kingdom of Saudi ArabiaOffice Address
Jeddah
Randa Tower
King Abdul Aziz Road - An Nahdah Dist.
Jeddah 23523 Kingdom of Saudi ArabiaOffice Address
Khobar
Al Reziza Tower
King Fahd Ibn Abdul Azizi Road - Al Bandariyah Dist.
Al Khobar 34424 Kingdom of Saudi Arabia
Complaint Handling Mechanism
In case of any complaint, the Customer Care Department will address it within five business days, and you will be updated.
We are pleased to serve you through the following channels
| Phone Banking | |||
|---|---|---|---|
|
800 124 2222 | |
KSACustomerCare@bankfab.com |
How to Submit a Complaint
01
Contact us through the official channels
02
You will receive a notification with your complaint reference number
03
The complaint will be processed within the specified timeframe
04
You will be provided with the final resolution, along with a request to rate your service experience
For complaint escalation, please contact us via the following email and include your complaint reference number:
First Abu Dhabi Bank, Foreign Joint Stock Company, a listed joint stock company, incorporated in the Kingdom of Saudi Arabia, commercial registration certificate 1010454604 unified number 7004453903, P.O. Box 13524 Riyadh 4204, Kingdom of Saudi Arabia, Tel. +9668001242222 www.bankfab.com/en-sa, licensed pursuant to the Council of Ministers Resolution No 351 dated 03-02-1439 H Corresponding to 10/23/2017 AD, and regulated and supervised by the Saudi Central Bank.