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Accessibility Statement


Our Commitment to Accessibility

First Abu Dhabi Bank (FAB) is committed to providing an accessible, inclusive and equitable digital experience for all our customers and visitors. We believe that everyone should be able to access information, understand our products and services, and interact with FAB's digital channels with independence, confidence and dignity, regardless of ability.

Accessibility is an integral part of our commitment to customer experience and responsible digital banking, as well as to the greater community. We are continually working to identify, prevent and remove digital barriers and to ensure that accessibility is considered throughout the design, development, testing and maintenance of our website and digital services.


Commitment to the National Digital Accessibility Policy

FAB's digital accessibility approach reflects the UAE's commitment to creating a barrier-free digital environment and the objectives of the UAE National Digital Accessibility Policy. Priority has been placed on delivering inclusive and seamless access to FAB's digital products and services for all members of the community, especially People of Determination and the elderly. Service efficiency requires end-user engagement and feedback not only on the standards compliance of our digital environments but also on their usability. FAB values such relationships and actively seeks to ensure that lived experience informs ongoing monitoring and improvements.


Accessibility Standards of the National Digital Accessibility Policy

FAB is committed to aligning its websites and digital content to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.


Compliance Status

FAB's main website and its Dubai First website were audited by an external third party and tested against the WCAG 2.2 AA standard. These websites are in partial compliance with the WCAG 2.2 AA standard due to non-compliances and exemptions listed below. Ongoing monitoring, reporting channels, and auditing procedures support continued efforts to work toward full compliance across all digital channels. We actively apply the POUR framework to ensure our digital content is fundamentally Perceivable to the senses, Operable by keyboard or assistive tools, Understandable in its language and navigation, and Robust across different technologies.


Core Structural Compliance Features

To ensure a predictable and robust experience for users relying on assistive technologies, FAB’s website and digital infrastructure incorporate the following structural mechanisms:

  1. Perceivable Interface Elements
    • Semantic Code Architecture (WCAG 1.3.1)
      Our platforms are built using standard W3C HTML5 landmarks (<header>, <nav>, <main>, <footer>) and strict sequential heading trees (<h1> through <h6>). This allows screen reader users to structurally map the page layout and skip directly to main content or transaction menus.
    • Text Alternatives (WCAG 1.1.1)
      Non-text visual content, including operational graphs, promotional images, and interactive transaction buttons, feature descriptive alt text or explicit programmatic labeling (aria-label) to ensure text-to-speech software can announce their purpose accurately.
    • Adaptable Displays / Zoom Function (WCAG 1.4.3 / WCAG 1.4.10)
      Web pages are fully responsive and support standard browser text magnification up to 200% without breaking functional layout grid alignments, forcing horizontal scrolling, or overlapping text.
  2. Operable Banking Controls
    • Complete Keyboard Optimization (WCAG 2.1.1)
      All interactive components - including account dropdown lists, complex financial calculators, currency selectors, and transaction calendars—are entirely operational using only a standard keyboard (Tab, Shift+Tab, Spacebar, Enter).
    • Enhanced Focus Presentation (WCAG 2.4.11 / WCAG 2.4.13 - WCAG 2.2 Standard)
      When navigating via a keyboard, our active focus indicators utilise a minimum 3:1 contrast ratio border. These indicators are programmatically managed so that sticky headers or promotional banners never obscure or hide an element currently selected by the user.
    • Optimised Touch Elements (WCAG 2.5.8 - WCAG 2.2 Standard)
      All primary interactive targets, links, and transaction buttons on our public site maintain a minimal physical spacing or size threshold of at least 24x24 CSS pixels to protect users with fine-motor control challenges from accidental selection.
  3. Understandable & Secure Journeys
    • Accessible Authentication (WCAG 3.3.8 - WCAG 2.2 Standard)
      To log into secure banking portals, users are not subjected to cognitive-barrier tests (such as memorizing complex geometric paths or solving math equations). Our security fields structurally support copy-paste inputs to allow seamless integration with hardware biometrics and password managers.
    • Error Prevention in Financial Transactions (WCAG 3.3.4)
      To protect users from accidental financial loss, any workflow initiating an irreversible action (such as bill payments or fund transfers) displays a distinct, keyboard-accessible confirmation summary page allowing full data review and correction prior to final submission.
    • Consistent Assistance Positioning (WCAG 3.2.6 - WCAG 2.2 Standard)
      If a user requires assistance, our primary support touchpoints (such as help desks, FAQs, or secure message triggers) are programmatically anchored in the exact same relative location across all pages.
  4. Robust Technical Mechanisms
    • Programmatic Component Architecture (WCAG 4.1.2)
      All interactive components utilize strict name, role, and dynamic value specifications to ensure assistive technologies can accurately interpret their function. Custom widgets are explicitly defined using ARIA attributes (such as aria-expanded and aria-live) to immediately broadcast interface changes, element states, and dynamic status updates to screen reader users without manual page refreshes. Furthermore, our cross-platform markup adheres strictly to W3C validation standards to preserve code integrity and guarantee seamless compatibility across diverse browser environments and future assistive hardware versions.

Known Digital Limitations

While we strive for universal accessibility across 100% of our properties, we recognise that some legacy systems or third-party integrations may present temporary challenges:

Historical PDF Disclosures: Older product terms, historical archive statements, or legacy legal brochures may not fully feature the optimised tag structures required for flawless screen-reader reading order. We are remediating these on an ongoing basis. FAB Bank currently has more than 10,000 PDF pages across its websites, from forms, agreements, annual reports, etc. They may fail various WCAG 2.2 AA success criteria such as:

We are reviewing and updating documents as part of our ongoing work and where possible will convert these to HTML pages. A select number of PDF documents with high usage and static content are scheduled for remediation in 2027. Alternative formats can be provided on request.

Media Alternative Limitations: Some prerecorded videos may not feature spoken audio descriptions of visual information (WCAG 1.2.5 ). While text transcripts are provided for these videos to meet Level A requirements, we recognise this does not fully support users who require spoken descriptions of visual elements.

Third-Party Interactive Components: Certain embedded foreign-exchange tickers or external maps may experience occasional keyboard-focus trapping variations depending on the user's specific browser/operating system combination.


Designing for an Inclusive Digital Experience

We aim to ensure that FAB's digital experiences can be used by as many people as possible, including customers who use assistive technologies or alternative methods of interaction.

Our digital accessibility efforts include, where applicable:

  • keyboard-accessible navigation and interaction;
  • compatibility with commonly used screen readers and other assistive technologies;
  • meaningful headings, labels, links and page structure;
  • alternative text and accessible descriptions for meaningful images and other non-text content;
  • sufficient colour contrast and information that is not conveyed through colour alone;
  • accessible forms, controls and error messages;
  • captions and other accessible alternatives for multimedia content;
  • content that can be enlarged and reflowed without loss of information or functionality;
  • clear, consistent and understandable navigation and content;
  • accessible digital documents and downloadable content, where practicable; and
  • consideration of accessibility throughout the design and development of new digital products and services.

We recognise that accessibility is not limited to technical compliance. We seek to understand and address the different ways people interact with digital banking services and to incorporate accessibility into the overall customer experience.


Continuous Improvement

Digital accessibility is an ongoing commitment. As technologies, accessibility standards and customer needs evolve, FAB will continue to assess and improve its digital platforms. We use a combination of accessibility testing, technical assessments, user feedback and ongoing review to identify and address accessibility barriers.

Where content, functionality or technology does not yet fully meet our accessibility objectives, we will work to improve it and, where possible, provide an accessible alternative or an appropriate means of obtaining the information or service.

Some third-party content, applications, documents, legacy content or external services may not be fully under FAB's control. We nevertheless seek to work with our partners and suppliers to promote accessible experiences wherever possible.


Accessibility Feedback

Your experience matters to us. If you need information from this website in a different format (such as accessible PDF, large print, Easy Read, audio recording, or braille) or if you cannot complete an action through our website because of an accessibility barrier, please contact FAB through our official FAB channels. We will work with you to identify an appropriate way to provide assistance or access to the information or service in a suitable, alternate format.

Please provide:

  • the webpage or digital service where you experienced the barrier;
  • a brief description of the issue;
  • the assistive technology, device or browser you were using, if relevant; and
  • your preferred method of contact, if you would like us to respond.

You do not need to provide personal banking, account, card or other confidential information when reporting an accessibility issue.

We will review accessibility feedback and respond to you within 7 working days. Feedback is used to help improve our digital services.


Our Accessibility Commitment

At FAB, accessibility is part of creating a banking experience that works for everyone.

We are committed to listening to our customers, learning from their experiences and continuously improving our digital channels so that accessibility, inclusion and independence are built into the way we deliver banking services.

This statement was prepared on 30 October 2026.

It is scheduled for review in October 2027.