Annual Report 2020

During a particularly challenging year marked by significant market disruptions, FAB’s Corporate and Investment Banking Group achieved a solid performance, leveraging our regional expertise, market-leading product platforms, superior credit ratings and financial strength to provide support to our clients and help them successfully navigate unprecedented conditions.

In a year that put unprecedented pressure on our business and our customers, the FAB Personal Banking Group redoubled our efforts to ensure that our large and diverse customer base enjoyed the services and support to manage their financial needs and feel secure in their interactions with FAB.

In line with our ongoing digital transformation strategy, and further accelerated by the increasing digital needs of our customers during the COVID-19 pandemic, FAB built on the strong momentum of 2019 to deliver innovative payment solutions, launch new banking services, continue our process automation journey, digitalise customer touchpoints and much more during 2020.

During a year of uncertainty and change, FAB kept focus on the health and wellbeing of our talented and diverse workforce, putting in place stringent measures in response to the COVID-19 pandemic, while continuing to attract, engage, develop and retain talent at every level of the Bank.