Welcome to First Abu Dhabi Bank.
We are delighted to present to you your new debit card linked to your FAB account. Your new debit card now comes with contactless payment technology, which enables you to tap your card at merchant terminals to make payments.
It is a quick, convenient and secure way to pay as you go. You can continue to use your debit card at ATMs and to make online payments as always.
Designed to enhance your lifestyle, your debit card is packed with features and benefits that cover a range of categories. With access to over 100,000 retail outlets across the UAE, this is the FAB way to spend and manage your money. We hope you enjoy your FAB experience.
First Abu Dhabi Bank
Using your FAB World Elite™ Debit Card everyday
Your FAB World Elite™ Debit Card is designed to help you stay in control of your daily finances and provides you with easier access to your own money. Your new FAB World Elite™ Debit Card is accepted at more than 47.2 million outlets worldwide and in over 100,000 outlets across the UAE.
Your new card is like carrying your bank account in your wallet. So simply tap your card for all your shopping everyday instead of withdrawing and carrying cash. All transactions made with your card will appear on your monthly account statement. Please check your transaction details carefully in the Mobile app by cross-referencing with your sales slips.
Your own money
Your FAB World Elite™ Debit Card is not a credit card – you’re using your own money directly from your FAB account, so there’s no longer any need to worry about due dates, interest or late payment charges.
FAB World Elite™ Debit Card also gives you the opportunity to shop online, securely.
One Time Password
FAB’s One Time Password (OTP) is a six-digit code which adds a second level of authentication each time you perform an online shopping transaction. A One Time Password (OTP) is sent via SMS to your registered mobile and e-mail address with FAB.
Free SMS alert
Feel secure with free SMS alerts on all purchases and withdrawals made with your FAB World Elite™ Debit Card.
Using your FAB World Elite™ Debit Card at ATMs
To use your FAB World Elite™ Debit Card at any ATM you will need a Personal Identification Number (PIN). You can easily set your PIN while using any FAB ATM or the Mobile app.
Cash withdrawals made using your FAB World Elite™ Debit Card from any FAB ATM, within the UAE, will be free of charge. Cash withdrawals made through non-FAB ATMs within the UAE and overseas will be subject to network fees and transaction charges.
You can withdraw cash using the following:
- Any FAB ATM
- All other Bank ATMs throughout the UAE that display the UAE Switch logo
- All bank ATMs in GCC displaying the GCC Switch logo
- Over 1 million ATMs around the world displaying Mastercard/Cirrus logo
Individual and daily cash withdrawal limits, based on the type of account you hold with FAB will also apply. The limits will vary in relation to the ATM network being utilised.
Protecting your card and PIN
Please take a few simple steps to protect yourself from possible misuse of your card or PIN.
- Your FAB World Elite™ Debit Card is for your personal use only. Never let any other person use your card.
- Never reveal your personal details or your PIN to anyone when using your FAB World Elite™ Debit Card.
- In the event of loss/theft, immediately block your card through the Mobile app or report the lost/stolen card to FAB by calling on 800 4 0000 / call from overseas on +971 2 4996599 or reach out directly to your Relationship Manager. You will not be held liable for any transactions on the card after it has been reported lost/stolen. FAB will arrange for a replacement card which would be personally delivered to you by courier.
- Always retain your sales receipt so that you can cross-reference against the card transactions that appear on your bank account statement.
- Report any discrepancies in your monthly statement to your branch within two weeks from the statement date.
- If your card is found or returned to you after it has been reported lost or stolen, please do not use the card. Instead, destroy the card by cutting it across the magnetic stripe, and wait for your replacement card.
- FAB sends free SMS alerts whenever your card is used, allowing you to keep track of your card activities. In case you are NOT receiving SMS alerts on your registered mobile, please contact FAB Call Centre or reach out directly to your Relationship Manager.
- Report IMMEDIATELY to FAB Call Centre, or reach out directly to your Relationship Manager if notified by SMS of any transaction you haven’t made.
- If you change your mobile number or address, please ensure to use the Mobile app to update your records.
- Always choose a four digit PIN that you can easily remember without having the need to write it down anywhere.
- Never reveal or quote your PIN to any person including FAB staff or anybody over the phone or on the internet.
- Cover the keypad when you enter your PIN to ensure others cannot see what you entered.
- Change your PIN frequently. You can do this at any FAB ATM or through the Mobile app.
Unlimited airport lounge access through LoungeKey!
Travel should always feel like a privilege and with LoungeKey, it does. World Elite™ Mastercard® customers receive:
- Complimentary LoungeKey airport lounge membership.
- Unlimited, complimentary access for you and one accompanying guest (per visit) to over 900+ VIP lounges in more than 400 cities in over 135 countries worldwide.
- Access to business facilities – email, internet, phones, fax machines, and conference space in some lounges.
Show your World Elite™ Mastercard® at participating lounges and mention "LoungeKey" at the reception when checking into the lounge.
Global Hotel Alliance Discovery Black Membership
Designed for global nomads who are in search of lodgings far from the generic, could-be-anywhere hotels.
World Elite™ customers can make their next hotel stay even better with Black membership offered in the Global Hotel Alliance DISCOVERY loyalty programme. Customers get exclusive benefits, such as:
- Guaranteed room availability for bookings up to 24 hours prior to arrival
- Double room upgrades
- Late check-out until 6 pm
- Revel in the comfort of DISCOVERY Black-level membership across more than 550 hotels and resorts in 76 countries around the world
Simply call the World Elite™ Concierge to enrol and get upgraded to Black membership.
Mastercard® Airport Concierge
Your passport to the finer side of travel.
Enjoy Mastercard® Airport Concierge and receive personal and dedicated Meet and Greet service to facilitate a smooth journey at the airport. Whether departing, arriving, or just connecting flights, customers enjoy special savings of 15% off on VIP services at over 470 airports globally.
Simply dial the World Elite™ Concierge to book your service.
MyUS premium shipping discounts
Shop at thousands of U.S. online stores with a discount on shipping using MyUS.
Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren and get fast, reliable, affordable international shipping with MyUS, number one in the industry with over 10 million packages shipped since 1997.
As a World Elite™ Mastercard® customer, you will receive:
- A MyUS address to use at checkout with your favourite online stores
- Free Premium Membership for two years (a $120 value)
- Free account set-up (a $20 value)
- 30% off shipping for first month following registration
- 20% off shipping for remainder of two-year membership
Simply visit myus.com/welcome/mastercardpremium to register with your World Elite™ Mastercard® card.
Medical insurance and travel insurance. Hassle-free travel.
In case of luggage loss or flight delays, World Elite™ Mastercard® can compensate you for:
- Baggage loss – up to USD 3,000
- Trip curtailment – up to USD 7,500
You and your loved ones deserve peace of mind every time you travel. Our enhanced protection options ensure your health and safety needs are met promptly and efficiently:
- Personal accident insurance – up to USD 500,000
- Emergency medical evacuation and repatriation – up to USD 500,000
- Medical emergency expenses – up to USD 500,000
Call the World Elite™ Concierge to learn more.