Personal Banking Services
Mobile App
| Service | Status |
|---|---|
| FAB Mobile app login and registration | Available |
| Reset PIN / Forgot PIN | Available |
| Update KYC documents – passport, visa, Emirates ID | Available |
| Update email address | Available |
| Update mobile number | Available |
| Help & Support | Available |
| View account and card offers | Available |
| Mobile device delink | Available |
| Accounts | |
| View account balance and transaction history | Available |
| Activate debit card | Available |
| View international products (France/UK) | Service temporarily unavailable |
| Transfers | |
| Add a new beneficiary for transfers or manage existing beneficiaries | Available |
| Make International transfers - SWIFT | Available |
| Make International transfers - Instant & Mobile Wallet | Available |
| Make own account transfers | Available |
| Make within FAB transfers | Available |
| Make within UAE transfers | Available |
| Make SMS Cash transfers | Available |
| Transfer with Aani | Service temporarily unavailable |
| Payments | |
| Make FAB credit card payments | Available |
| Make Dubai First card payments | Available |
| Set up auto payments | Available |
| Top up Abu Dhabi Pension Fund | Service temporarily unavailable |
| Pay utility bills | |
| Etisalat, DEWA, SALIK, TAQA Abu Dhabi, SEWA, FEWA, TAQA Al Ain, Du | Available |
| Top up Payit, FAB Prepaid Cards, e& Wallet | Available |
| Cards | |
| View credit card balance and transactions | Available |
| Request Quick Cash, Balance Transfer, Easy Payment Plan | Available |
| View manage and close Quick Cash, Balance Transfer, Easy Payment Plan | Service temporarily unavailable |
| Activate Credit Shield | Available |
| Manage Card Control, Spending Limit, Travel Alerts | Available |
| View card benefits | Available |
| View and download card e-statements | Available |
| Block and replace card | Available |
| Freeze & unfreeze credit / debit card | Available |
| Raise a transaction dispute | Available |
| Authorise e-commerce transactions in the app | Available |
| Authorise e-commerce transactions through SMS/Email OTP | Available |
| Loans | |
| View loan information | Available |
| Request liability, clearance letters, loan deferral | Available |
| Applying for new products | |
| Apply for FAB accounts, credit cards (new customers) | Available |
| Apply for FAB products – accounts, cards, supplementary card, loan top-up, insurance (existing customers) | Service temporarily unavailable Visit a branch for assistance |
| Apply for FAB Islamic products – accounts, cards, supplementary card, finance top-up (new and existing customers) | Service temporarily unavailable Visit a branch for assistance |
| Open a trading account | Available |
| Open Term Deposit | Available |
| Open iSave Account | Available |
| Rewards | |
| View FAB Rewards | Available |
| Redeem or convert FAB Rewards, Games, Rewards Shop, Travel vouchers | Available |
| Redeem transactions using FAB Rewards | Available |
| Pay utility bills with Rewards | Available |
| Service requests | |
| Raise, track or manage service requests for accounts, cards, loans a. Request chequebook b. Decrease card limit c. Changing card billing cycle d. Registering for e-statement or changing frequency e. Cancelling credit card f. Raise account closure request g. Liability & Clearance letter h. Set up auto payments i. Issuing debit card j. Postponing loan instalment |
Available |
| Raise, track or manage service requests for accounts, cards, loans a. Direct debit b. Download portfolio statement c. View signed documents |
Service temporarily unavailable |
| Other services | |
| View Spending and Cashflow Insights | Service temporarily unavailable |
| IPO Subscription | Service temporarily unavailable |
| NIN Generation | Available |
| View Mutual Funds | Service temporarily unavailable |
| National Housing Loans | |
| Login (Existing Customers) | Available |
| Customer Account Opening (Mobile App) | Available |
| Consultant Selection | Available |
| Project Status | Available |
| Loan Dashboard (Disbursement & Repayment) | Available |
| Letter Requests (Liability letters, NOCs etc. ) | Available |
| Loan Deferment & Reschedule Requests | Available |
Internet Banking Services
| Service | Status |
|---|---|
| FAB Internet Banking login and registration | Available |
| View account balance and transaction history | Available |
| Add a new beneficiary or manage existing beneficiaries | Available |
| Make International transfers - SWIFT | Service temporarily unavailable |
| Make own account transfers | Available |
| Make within FAB transfers | Available |
| Make within UAE transfers | Available |
| Make SMS Cash transfers | Available |
| View credit card balance and transaction | Available |
| Make FAB credit card payments | Available |
| View and download card e-statements | Available |
| Change password | Available |
| Pay utility bills | Available |
| Apply for new products – accounts, cards, loan top-up | Service temporarily unavailable |
| View FAB Rewards | Available |
| Recover user ID or reset password | Available |
| Update account and KYC documents | Service temporarily unavailable |
Elite and Private Banking
| Service | Status |
|---|---|
| Acquisition | |
| New account opening/additional account opening | Available |
| Transfers & money movement (Transactions) | |
| Investment Order Placement & Booking | Available |
| Fixed Deposit Booking | Available |
| Internal Fund Transfers | Available |
| Payments / Fund Transfers (Out) | Available |
| FX Blotter - Rates | Available |
| Services | |
| Loan Maintenance Requests - TBC | Available |
| Wealth Operations | Available |
| Retail PNI Account Services - TBC | Available |
| Helix (AI Hub) | Service temporarily unavailable |
| Beacon | Available |
| Document retrieval | Service temporarily unavailable |
| eSign (electronic signed requests) | Service temporarily unavailable |
Website Services
| Service | Status |
|---|---|
| Contact form | Available |
| Application forms (To submit your interest for FAB products) | Available |
| Credit cards digital application | Available |
| Foreign exchange rates | Available |
| Fixed Deposit, Smart Deposit and Wakala rates | Available |
| Unclaimed Dividend Distribution SCA form | Service temporarily unavailable |
FAB Securities
| Service | Status |
|---|---|
| Acquisition | |
| Client onboarding | Available |
| Digital Onboarding from FAB Mobile | Not Available |
| Transfers & money movement (Transactions) | |
| Digital Trading - Mobile & Online | Available |
| Debit FAB account and transfer to FAB Securities Account - executed based on client order | Available |
| Trade execution based on client order (ADX/DFM) | Available |
| Trade execution based on client order (US Market) | Available |
| Margin Trading & Monitoring | Available |
| Settlement transactions to transfer back to client account | Available |
| Services | |
| Service requests (statements, etc.) | Available |
FAB Business Mobile App and Portal
| Service | Status |
|---|---|
| Login & Registration | Available |
| Dashboards | Available |
| Fund transfers (Domestic & International) | Available |
| Payroll Services (MOL/Non-MOL/Ratibi) | Available |
| User Management | Available |
| Card payments | Available |
| Debit & Credit Card issuance, activation,blocking,replacement,PIN reset | Available |
| Letter requests (Reference, Liability letters etc. ) | Available |
| Beneficiary addition / deletion | Available |
| KYC update including Trade License update | Available |
| Account statements | Available |
| Cheque book request | Available |
| Balance inquiry | Available |
| E-statements | Available |
| Bill Payments | Available |
| Tax Payments | Available |
| Business Account Opening | Available |