Personal Banking Services
Mobile App
| Service | Status |
|---|---|
| FAB Mobile app login and registration | Available |
| Reset PIN / Forgot PIN | Available |
| Update KYC documents – passport, visa, Emirates ID | Available |
| Update email address | Available |
| Update mobile number | Service temporarily unavailable |
| Help & Support | Available |
| View account and card offers | Available |
| Mobile device delink | Available |
| Accounts | |
| View account balance and transaction history | Available |
| Activate debit card | Service temporarily unavailable |
| View international products (France/UK) | Service temporarily unavailable |
| Transfers | |
| Add a new beneficiary for transfers or manage existing beneficiaries | Available |
| Make International transfers - SWIFT | Available |
| Make International transfers - Instant & Mobile Wallet | Available |
| Make own account transfers | Available |
| Make within FAB transfers | Available |
| Make within UAE transfers | Available |
| Make SMS Cash transfers | Available |
| Payments | |
| Make FAB credit card payments | Available |
| Make Dubai First card payments | Available |
| Set up auto payments | Service temporarily unavailable |
| Pay utility bills | |
| Etisalat, DEWA, SALIK, TAQA Abu Dhabi | Available |
| Du, SEWA, FEWA, TAQA Al Ain | Pending |
| Top up Payit, FAB Prepaid Cards, Abu Dhabi Pension Fund, e& Wallet | Service temporarily unavailable |
| Cards | |
| View credit card balance and transactions | Available |
| Quick Cash, Balance Transfer, Easy Payment Plan a. Submit request b. Viewing, managing, closing plans |
Available Service temporarily unavailable |
| View and manage card instalment plans – Quick Cash, Balance Transfer, Easy Payment Plan, Credit Shield | Service temporarily unavailable Please call our contact centre team for assistance |
| Activate Credit Shield | Service temporarily unavailable |
| Manage Card Control, Spending Limit, Travel Alerts | Available |
| View card benefits | Available |
| View and download card e-statements | Service temporarily unavailable |
| Block and replace card | Service temporarily unavailable Call our contact centre team for assistance |
| Freeze & unfreeze | |
| Credit card | Available |
| Debit card | Available |
| Loans | |
| View loan information | Available |
| Request liability, clearance letters, loan deferral | Service temporarily unavailable |
| Applying for new products | |
| Apply for new products – accounts, cards, supplementary card, loan top-up, insurance | Service temporarily unavailable Visit a branch for assistance |
| Open a trading account | Service temporarily unavailable |
| Open Term Deposit | Service temporarily unavailable |
| Open iSave Account | Available |
| Rewards | |
| View FAB Rewards | Available |
| Redeem or convert FAB Rewards, Games, Rewards Shop, Travel vouchers | Available |
| Redeem transactions using FAB Rewards | Available |
| Pay utility bills with Rewards | Service temporarily unavailable |
| Service requests | |
| Raise, track or manage service requests for accounts, cards, loans a. Request checkbook b. Decrease card limit c. Raise account closure request d. Raise a transaction dispute e. Liability & Clearance letter f. Issuing debit card g. Set up auto payments h. Changing card billing cycle i. Registering for e-statement or changing frequency j. Postponing loan instalment k. Cancelling credit card l. Changing auto-debit |
Service temporarily unavailable Visit a branch or call our contact centre team for assistance |
| Other services | |
| View Spending and Cashflow Insights | Service temporarily unavailable |
| Authorise e-commerce transactions in the app | Service temporarily unavailable |
| Authorise e-commerce transactions through SMS/Email OTP | Available |
| IPO Subscription, NIN Generation | Service temporarily unavailable |
| Charges reversal for accounts & cards | Service temporarily unavailable |
| View Mutual Funds | Service temporarily unavailable |
Internet Banking Services
| Service | Status |
|---|---|
| FAB Internet Banking login and registration | Available |
| View account balance and transaction history | Available |
| Add a new beneficiary or manage existing beneficiaries | Available |
| Make International transfers - SWIFT | Service temporarily unavailable |
| Make own account transfers | Available |
| Make within FAB transfers | Available |
| Make within UAE transfers | Available |
| Make SMS Cash transfers | Available |
| View credit card balance and transaction | Available |
| Make FAB credit card payments | Available |
| View and download card e-statements | Available |
| Change password | Available |
| Pay utility bills | Available |
| Apply for new products – accounts, cards, loan top-up | Service temporarily unavailable |
| View FAB Rewards | Available |
| Recover user ID or reset password | Available |
| Update account and KYC documents | Service temporarily unavailable |
Elite and Private Banking
| Service | Status |
|---|---|
| Acquisition | |
| New account opening/additional account opening | Available |
| Transfers & money movement (Transactions) | |
| TAP Investment Orders | Available |
| Fixed Deposit Booking | Available |
| Internal Fund Transfers | Available |
| Payments / Fund Transfers (Out) | Available |
| Raise blotter for FX rate | Service temporarily unavailable |
| Services | |
| Loan Maintenance Requests - TBC | Available |
| Wealth Operations | Available |
| Retail PNI Account Services - TBC | Available |
| MSD Cloud Services | Service temporarily unavailable |
| Document retrieval | Service temporarily unavailable |
| eSign (electronic signed requests) | Service temporarily unavailable |
Website Services
| Service | Status |
|---|---|
| Contact form | Available |
| Application forms (To submit your interest for FAB products) | Available |
| Credit cards digital application | Service temporarily unavailable |
| Foreign exchange rates | Service temporarily unavailable |
| Fixed Deposit, Smart Deposit and Wakala rates | Available |
| Unclaimed Dividend Distribution SCA form | Service temporarily unavailable |
FAB Securities
| Service | Status |
|---|---|
| Acquisition | |
| Client onboarding | Partially Available |
| Transfers & money movement (Transactions) | |
| Digital Trading - Mobile & Online | Available |
| Debit FAB account and transfer to FAB Securities Account - executed based on client order | Available |
| Trade execution based on client order (ADX/DFM) | Available |
| Trade execution based on client order (US Market) | Available |
| Margin Trading & Monitoring | Available |
| Settlement transactions to transfer back to client account | Available |
| Services | |
| Service requests (statements, etc.) | Available |
Business Banking
| Service | Status | |
|---|---|---|
| Liabilities | ||
| Business Account opening request | Partially Available | |
| Assets | Service temporarily unavailable | |
| POS loan request Service | temporarily unavailable | |
| Trade & Working Capital request | Service temporarily unavailable | |
| Transfers & money movement (Transactions) | ||
| Fund transfers (Domestic & International) | Service temporarily unavailable | |
| Bill payments | Service temporarily unavailable | |
| Salary transfers (WPS) | Service temporarily unavailable | |
| Debit & Credit Card issuance, activation, blocking, replacement, PIN reset | Service temporarily unavailable | |
| Tax Payments | Service temporarily unavailable | |
| NON MOL & Ratibi Card Payments | Service temporarily unavailable | |
| Services | ||
| Letter requests (Reference, Liability letters etc.) | Service temporarily unavailable | |
| Beneficiary addition / deletion | Service temporarily unavailable | |
| KYC update including Trade License update | Service temporarily unavailable | |
| Account statements | Service temporarily unavailable | |
| Cheque book request | Service temporarily unavailable | |
| Balance inquiry | Service temporarily unavailable | |