Protect your Android device and restore safe access

An unsafe app (also called a sideloaded app) is one that’s installed from outside the Google Play Store, such as through a website or a link sent in a message. These apps haven’t been checked by Google for safety.

Because they aren’t verified, some unsafe apps can be fake or harmful. They may try to read your OTPs, record your screen, or show fake login pages, putting your personal and banking information at risk.

This may include apps that claim to help automate actions, provide remote support, or act as phone ‘boosters’ or ‘cleaners,’ as these often misuse Accessibility access.

Accessibility is an Android feature designed to help users with disabilities. It allows apps to see screens and perform actions on their behalf. If the wrong app has this access, it could see what’s on your screen or perform actions without you knowing. Most everyday apps do NOT need this access.

Auto Blocker is a security feature built into Android. It helps protect your phone by blocking risky apps, permissions, or actions.

No. Auto Blocker is controlled by Android. FAB only checks whether your device is safe before allowing app access.

Even if Android blocks an action, the risky app or permission may still exist. FAB access is restored once the risk is fully removed.

Steps may vary by device, but usually:

• Open Settings
• Go to Security & Privacy
• Open App Security / Malware Protection
• Ensure protections and warnings are enabled

• Don’t try to reinstall the app
• Delete any downloaded APK files
• Remove unknown or unsafe apps
• Restart your phone
• Open FAB Mobile again

If access is still blocked, contact customer care.

Step 1: Remove unknown or suspicious apps

1. Go to Settings → Apps
2. Look for:
   1. Apps you don’t recognise
   2. Apps installed recently without your knowledge
   3. Apps with generic names or blank icons
3. Uninstall any suspicious app

Step 2: Disable ‘Install Unknown Apps’

1. Go to Settings → Security (or Privacy & Security)
2. Open Install unknown apps
3. Ensure all apps are disabled
4. Do not re enable this for any reason

Step 3: Remove Accessibility access

1. Go to Settings → Accessibility
2. Check enabled services
3. If you see:
   1. Unknown app name
   2. Blank or invisible entry
4. → Turn it OFF immediately



Step 4: Check suspicious permissions

1. Go to Settings → Privacy → Permission Manager
2. Review apps with access to:
   1. Accessibility
   2. SMS
   3. Screen recording
   4. Overlay / Display over other apps
3. Remove access or uninstall the app



Step 5: Check Autoblocked Enabled

1. Open Settings
2. Go to Security & Privacy
3. Open App Security / Malware Protection
4. Ensure protections and warnings are ENABLED



Step 6: Check if Play Protect is Enabled

1. Open the Play Store
2. Go to Profile
3. Tap Play Protect
4. Go to Settings and ensure ‘Scan app with Play Protect’ is enabled



Step 7: Enable biometrics

Set up Face ID or Touch ID authentication for phone and banking application




Step 8: Restart the phone

Restart your device to ensure changes take full effect

Some malware blocks removal.
In these cases:

• Do not backup the apps (Malware will be restored)
• Perform a factory reset
• Reinstall apps only from Play Store

Once the risky settings or apps are removed:

• Launch the FAB Mobile app
• If still blocked, contact the call centre
• Our team will guide you and help restore access

To avoid future blocks:

• Install apps only from Play Store
• Never install updates from unknown links
• Never enable Accessibility for unknown apps
• Keep your phone updated
• Enable Google Play Protect
• Enable Auto Blocker
• Never allow “Install unknown apps”