Use caution before answering online and email requests for your personal information. wewill never present you with unexpected web pages or send you unsolicited emails asking for your confidential information, such as your password, PIN, access code, credit card, account number, etc. We will never ask you to validate or restore your account access through unsolicited email. Do not respond to unsolicited emails or websites that request personal information. Report any suspicious requests to us immediately.
The potential consequences of any of these threats could include damage to your personal computer and compromise of your secret information.
For these reasons, we advise our customers to follow these practices:
- Use anti-virus, anti-spyware and personal firewalls on your computer. Whenever you use your personal computer and the Internet, there is a potential risk of contracting a computer virus or the possibility of infiltration by intrusion software commonly known as "Trojan Horses". Computer viruses can modify programmes, delete files and erase the contents of hard drives. "Trojan Horses" can have similar effects and may be able to capture keystrokes, including passwords or other secret information. Spyware and other deceptive software can also conduct certain activities on your computer without your knowledge or consent.
- Warning about 'free' services and software offering faster web surfing and email virus scanning: we strongly advise you to carefully read the terms of any free services you accept or software you download. They are known to sometimes include your consent to having access to all of your Internet browsing activities, including secure transactions monitored. In consenting to such terms, you may allow the service provider to collect highly personal information such as your bank account and credit card numbers and passwords.
- Never open e-mails or download attachments from unknown senders. Simply delete such emails.
- Use licensed software- Software purchased from untrustworthy sources could have virus or trojans that could corrupt your files and reveal your confidential data.
- Ensure that you are using a legally licensed Operating system (OS). Enable automatic OS updates or download OS patch updates regularly to keep your OS patched against known vulnerabilities.
- Download and use the latest version of your browser.
- Disable File Sharing - File sharing is a feature of Windows that allows other computers to access your personal computer. Microsoft has provided instructions on how to disable file sharing in Windows Help (Click Start, Help, then choose the 'Index' tab and type "file sharing, disabling"). However, if you choose to retain this option for your particular environment, exercise due care and apply appropriate security measures.