Comprehensive Security Tips | First Abu Dhabi Bank (FAB)

Secure Net banking

Customer should perform due-diligence related to security controls of their IT /Mobile systems and ensure a secure computer/device is in use to use FAB banking services. Customer should periodically check their computer systems/mobile devices ensure appropriate security controls are in place
Always access your net banking through www.online.bankfab.com
Verify the authenticity of the net banking webpage by checking its URL and PAD lock symbol
Avoid using net banking on Open or public Wi-Fi
Do not use the same Password for FAB online banking that you use on other Internet sites
Do not disclose your customer ID and PIN/Password to anyone even if the requester mention he/she belongs to FAB. FAB Staff shall never ask for any password, OTP or PIN for any banking services
Change your PIN immediately when received, memorize it and never write it down
Do not directly close the browser, always logout from net banking window
Customers should contact FAB Customer care / Contact center if notices any suspicion

Do not share your PIN or card with anyone including Bank employees, not even your friends or family
Change your PIN regularly
Do not take help from strangers for using the ATM card or handling your cash
Do not carry out any transaction if you find any unusual device connected to your ATM machine. Report it to FAB contact center
If your ATM card is lost or stolen, report it to your bank immediately
Check your monthly statements against the ATM transactions to identify any unauthorized transactions
Do not count the cash outside the ATM location
Destroy your old ATM card by cutting magnetic tape / chip before discarding them

Do not use same PIN numbers for multiple Credit / Debit cards
Do not leave your Credit / Debit card unattended in any place
Please contact FAB contact center immediately if your credit card is lost or stolen.
Review your account statements frequently to check for any unauthorized transactions
Do not respond to unsolicited SMS/calls that request personal information such as your banking card number, ATM PIN, online/telephone banking passwords, credit card numbers etc.
Use complex password that cannot be predicted.

Always protect your mobile phone by Strong password/PIN/Pattern.
Use the official FAB mobile banking app from Google play store for Android and Apple play store for Apple.
Avoid using mobile banking over public Wi-Fi/hotspot network.

Always use licensed software from trusted source.
Update your computer with latest security patches for your operating system, browser and email client.
Use anti-virus, anti-spyware and personal firewalls. Keep the antivirus updated.
It is recommended to install a trusted and reputed ad blocker plug-in for your browser. An adblocker prevents the ad related malware from being displayed in your browser.

Shop/make payments through reputed websites
Never click on links in emails, always type the URL in the address bar of the browser
Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc. on any pop-up windows
Do not click on links in emails or on referral websites to visit the online shopping site

Don’t use personal information like your name, date of birth, Emirates ID etc. as your passwords.
Don’t use sequences of letters or numbers E.g.: abcd1234.
Keep a complex password consists of upper and lower case alphanumeric characters and special characters.
Don’t send your password or PIN to anyone via email or text message.
Change your PIN/passwords at regular intervals.
If you suspect that someone knows your PIN/Password, change it immediately.
Ensure your web browser is configured not to remember your banking passwords.

Don’t share any personal information to unsolicited caller or solicitor.
FAB will never ask for your account numbers, password or access code. If you receive a call, text or email, or someone comes to your home asking for this information, don’t give it out. Consider installing an app to block automatic calls to your phone
Scammers may impersonate as government officials, law enforcement or even FAB employees to steal your personal information. Always validate a person’s organization by calling them back through an official phone number.
Scammers generally demand immediate responses and payment. If you feel threatened or are asked not to provide details about the recent transaction, it could be a scam. Always ask us for help.
Don’t reveal too much personal information in Social media and always restrict connecting with strange or suspicious person