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Comprehensive Security Tips

Secure Net banking

  1. Customer should perform due-diligence related to security controls of their IT /Mobile systems and ensure a secure computer/device is in use to use FAB banking services. Customer should periodically check their computer systems/mobile devices ensure appropriate security controls are in place
  2. Always access your net banking through
  3. Verify the authenticity of the net banking webpage by checking its URL and PAD lock symbol
  4. Avoid using net banking on Open or public Wi-Fi
  5. Do not use the same Password for FAB online banking that you use on other Internet sites
  6. Do not disclose your customer ID and PIN/Password to anyone even if the requester mention he/she belongs to FAB. FAB Staff shall never ask for any password, OTP or PIN for any banking services
  7. Change your PIN immediately when received, memorize it and never write it down
  8. Do not directly close the browser, always logout from net banking window
  9. Customers should contact FAB Customer care / Contact center if notices any suspicion

Secure ATM Banking

  1. Do not share your PIN or card with anyone including Bank employees, not even your friends or family
  2. Change your PIN regularly
  3. Do not take help from strangers for using the ATM card or handling your cash 
  4. Do not carry out any transaction if you find any unusual device connected to your ATM machine. Report it to FAB contact center
  5. If your ATM card is lost or stolen, report it to your bank immediately
  6. Check your monthly statements against the ATM transactions to identify any unauthorized transactions
  7. Do not count the cash outside the ATM location
  8. Destroy your old ATM card by cutting magnetic tape / chip before discarding them

Credit / Debit Card Security

  1. Do not use same PIN numbers for multiple Credit / Debit cards
  2. Do not leave your Credit / Debit card unattended in any place
  3. Please contact FAB contact center immediately if your credit card is lost or stolen. 
  4. Review your account statements frequently to check for any unauthorized transactions
  5. Do not respond to unsolicited SMS/calls that request personal information such as your banking card number, ATM PIN, online/telephone banking passwords, credit card numbers etc.
  6. Use complex password that cannot be predicted.

Mobile Security

  1. Always protect your mobile phone by Strong password/PIN/Pattern. 
  2. Use the official FAB mobile banking app from Google play store for Android and Apple play store for Apple.
  3. Avoid using mobile banking over public Wi-Fi/hotspot network.

Secure Computer tips

  1. Always use licensed software from trusted source.
  2. Update your computer with latest security patches for your operating system, browser and email client.
  3. Use anti-virus, anti-spyware and personal firewalls. Keep the antivirus updated. 
  4. It is recommended to install a trusted and reputed ad blocker plug-in for your browser. An adblocker prevents the ad related malware from being displayed in your browser.

Secure online shopping tips

  1. Shop/make payments through reputed websites
  2. Never click on links in emails, always type the URL in the address bar of the browser
  3. Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc. on any pop-up windows
  4. Do not click on links in emails or on referral websites to visit the online shopping site

Password Security

  1. Don’t use personal information like your name, date of birth, Emirates ID etc. as your passwords.
  2. Don’t use sequences of letters or numbers E.g.:  abcd1234.
  3. Keep a complex password consists of upper and lower case alphanumeric characters and special characters.
  4. Don’t send your password or PIN to anyone via email or text message.
  5. Change your PIN/passwords at regular intervals.
  6. If you suspect that someone knows your PIN/Password, change it immediately.
  7. Ensure your web browser is configured not to remember your banking passwords.

Anti-Phishing Awareness

  1. Don’t share any personal information to unsolicited caller or solicitor. 
  2. FAB will never ask for your account numbers, password or access code. If you receive a call, text or email, or someone comes to your home asking for this information, don’t give it out. Consider installing an app to block automatic calls to your phone
  3. Scammers may impersonate as government officials, law enforcement or even FAB employees to steal your personal information. Always validate a person’s organization by calling them back through an official phone number.
  4. Scammers generally demand immediate responses and payment. If you feel threatened or are asked not to provide details about the recent transaction, it could be a scam. Always ask us for help.
  5. Don’t reveal too much personal information in Social media and always restrict connecting with strange or suspicious person


First Abu Dhabi Bank

First Abu Dhabi Bank P.J.S.C

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