Comprehensive Security Tips

Do not share your PIN or card with anyone including Bank employees, not even your friends or family.

Change your PIN regularly.

Do not take help from strangers for using the ATM card or handling your cash.

Do not carry out any transaction if you find any unusual device connected to your ATM machine. Report it to FAB contact center.

If your ATM card is lost or stolen, report it to your bank immediately.

Check your monthly statements against the ATM transactions to identify any unauthorized transactions.

Do not count the cash outside the ATM location.

Destroy your old ATM card by cutting magnetic tape / chip before discarding them.

Do not use same PIN numbers for multiple Credit / Debit cards.

Do not leave your Credit / Debit card unattended in any place.

Please contact FAB contact center immediately if your credit card is lost or stolen.

Review your account statements frequently to check for any unauthorized transactions.

Do not respond to unsolicited SMS/calls that request personal information such as your banking card number, ATM PIN, online/telephone banking passwords, credit card numbers etc.

Use complex password that cannot be predicted.

Always protect your mobile phone by Strong password/PIN/Pattern.

Use the official FAB mobile banking app from Google play store for Android and Apple play store for Apple.

Avoid using mobile banking over public Wi-Fi/hotspot network.

Always use licensed software from trusted source.

Update your computer with latest security patches for your operating system, browser and email client.

Use anti-virus, anti-spyware and personal firewalls. Keep the antivirus updated.

It is recommended to install a trusted and reputed ad blocker plug-in for your browser. An adblocker prevents the ad related malware from being displayed in your browser.

Shop/make payments through reputed websites.

Never click on links in emails, always type the URL in the address bar of the browser.

Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc. on any pop-up windows.

Do not click on links in emails or on referral websites to visit the online shopping site.

Don’t use personal information like your name, date of birth, Emirates ID etc. as your passwords.

Don’t use sequences of letters or numbers E.g.: abcd1234.

Keep a complex password consists of upper and lower case alphanumeric characters and special characters.

Don’t send your password or PIN to anyone via email or text message.

Change your PIN/passwords at regular intervals.

If you suspect that someone knows your PIN/Password, change it immediately.

Ensure your web browser is configured not to remember your banking passwords.

Don’t share any personal information to unsolicited caller or solicitor.

FAB will never ask for your account numbers, password or access code. If you receive a call, text or email, or someone comes to your home asking for this information, don’t give it out. Consider installing an app to block automatic calls to your phone.

Scammers may impersonate as government officials, law enforcement or even FAB employees to steal your personal information. Always validate a person’s organization by calling them back through an official phone number.

Scammers generally demand immediate responses and payment. If you feel threatened or are asked not to provide details about the recent transaction, it could be a scam. Always ask us for help.

Don’t reveal too much personal information in Social media and always restrict connecting with strange or suspicious person.