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Comprehensive Security Tips

Secure Net banking

  • Customer should perform due-diligence related to security controls of their IT /Mobile systems and ensure a secure computer/device is in use to use FAB banking services. Customer should periodically check their computer systems/mobile devices ensure appropriate security controls are in place
  • Always access your net banking through www.online.bankfab.com
  • Verify the authenticity of the net banking webpage by checking its URL and PAD lock symbol
  • Avoid using net banking on Open or public Wi-Fi
  • Do not use the same Password for FAB online banking that you use on other Internet sites
  • Do not disclose your customer ID and PIN/Password to anyone even if the requester mention he/she belongs to FAB. FAB Staff shall never ask for any password, OTP or PIN for any banking services
  • Change your PIN immediately when received, memorize it and never write it down
  • Do not directly close the browser, always logout from net banking window
  • Customers should contact FAB Customer care / Contact center if notices any suspicion

Secure ATM Banking

  • Do not share your PIN or card with anyone including Bank employees, not even your friends or family
  • Change your PIN regularly
  • Do not take help from strangers for using the ATM card or handling your cash 
  • Do not carry out any transaction if you find any unusual device connected to your ATM machine. Report it to FAB contact center
  • If your ATM card is lost or stolen, report it to your bank immediately
  • Check your monthly statements against the ATM transactions to identify any unauthorized transactions
  • Do not count the cash outside the ATM location
  • Destroy your old ATM card by cutting magnetic tape / chip before discarding them
     

Credit / Debit Card Security

  • Do not use same PIN numbers for multiple Credit / Debit cards
  • Do not leave your Credit / Debit card unattended in any place
  • Please contact FAB contact center immediately if your credit card is lost or stolen
  • Review your account statements frequently to check for any unauthorized transactions
  • Do not respond to unsolicited SMS/calls that request personal information such as your banking card number, ATM PIN, online/telephone banking passwords, credit card numbers etc.
  • Use complex password that cannot be predicted

Mobile Security

  • Always protect your mobile phone by Strong password/PIN/Pattern
  • Use the official FAB mobile banking app from Google play store for Android and Apple play store for Apple
  • Avoid using mobile banking over public Wi-Fi/hotspot network

Secure Computer tips

  • Always use licensed software from trusted source
  • Update your computer with latest security patches for your operating system, browser and email client
  • Use anti-virus, anti-spyware and personal firewalls. Keep the antivirus updated
  • It is recommended to install a trusted and reputed ad blocker plug-in for your browser. An adblocker prevents the ad related malware from being displayed in your browser

Secure online shopping tips

  • Shop/make payments through reputed websites
  • Never click on links in emails, always type the URL in the address bar of the browser
  • Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc. on any pop-up windows
  • Do not click on links in emails or on referral websites to visit the online shopping site

Password Security

  • Don’t use personal information like your name, date of birth, Emirates ID etc. as your passwords
  • Don’t use sequences of letters or numbers E.g.:  abcd1234
  • Keep a complex password consists of upper and lower case alphanumeric characters and special characters
  • Don’t send your password or PIN to anyone via email or text message
  • Change your PIN/passwords at regular intervals
  • If you suspect that someone knows your PIN/Password, change it immediately
  • Ensure your web browser is configured not to remember your banking passwords

Anti-Phishing Awareness

  • Don’t share any personal information to unsolicited caller or solicitor
  • FAB will never ask for your account numbers, password or access code. If you receive a call, text or email, or someone comes to your home asking for this information, don’t give it out. Consider installing an app to block automatic calls to your phone
  • Scammers may impersonate as government officials, law enforcement or even FAB employees to steal your personal information. Always validate a person’s organization by calling them back through an official phone number
  • Scammers generally demand immediate responses and payment. If you feel threatened or are asked not to provide details about the recent transaction, it could be a scam. Always ask us for help
  • Don’t reveal too much personal information in Social media and always restrict connecting with strange or suspicious person

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First Abu Dhabi Bank P.J.S.C

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